Customer Support-Executive

Freyr Energy; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Freyr Energy in Hyderabad is seeking a customer support coordinator to guide customers through solar projects and ensure smooth communication across internal teams. You will respond to inquiries via phone, email, WhatsApp, and in-person meetings, coordinate site surveys, documentation, installation, and commissioning, and keep clients updated.

The role emphasizes empathy, accuracy in records, collaboration with sales, technical, installation and logistics, and clear explanations of system

Qualifications

• 1–2 years in customer support, coordination, or project management; solar or renewable energy experience is a strong plus.
• Fluency in English, Hindi, and Telugu (spoken and written).
• Ability to explain technical concepts clearly to non-technical audiences.
• Hands-on experience with ZOHO CRM, MS Office, and Exotel.

Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and in-person interactions with accuracy and professionalism.
• Guide customers through all stages of the solar project, including site survey, documentation, installation, net metering, and commissioning.
• Provide regular updates on project timelines and status, ensuring transparency and trust.
• Collaborate with sales, technical, installation, and logistics teams to resolve issues promptly and efficiently.
• Maintain accurate and up-to-date customer records and project data in ZOHO CRM and internal systems.
• Address customer complaints and concerns with empathy, aiming for first-contact resolution.
• Educate customers on system operation, AMC benefits, and basic troubleshooting techniques.
• Escalate complex technical or operational issues to the appropriate departments in a timely manner.

Skills

English

Hindi

Telugu

Communication clarity

Analytical mindset

Independent work

Problem solving

Tools

ZOHO CRM

Microsoft Office

Exotel

Job description

ROLE

• Respond to customer inquiries via phone, email, WhatsApp, and in-person interactions with accuracy and professionalism.
• Guide customers through all stages of the solar project, including site survey, documentation, installation, net metering, and commissioning.
• Provide regular updates on project timelines and status, ensuring transparency and trust.
• Collaborate closely with sales, technical, installation, and logistics teams to resolve issues promptly and efficiently.
• Maintain accurate and up-to-date customer records and project data in ZOHO CRM and internal systems.
• Address customer complaints and concerns with empathy, aiming for first-contact resolution.
• Educate customers on system operation, AMC benefits, and basic troubleshooting techniques.
• Escalate complex technical or operational issues to the appropriate departments in a timely manner.

REQUIREMENTS

• 1–2 years of experience in customer support, coordination, or project management—solar or renewable energy industry experience is highly advantageous.
• Proficiency in English, Hindi, and Telugu—both spoken and written.
• Strong ability to explain technical concepts clearly to non-technical audiences.
• Hands-on experience with ZOHO CRM, Microsoft Office Suite, and digital communication tools such as Exotel.
• Analytical mindset with strong attention to detail and problem-solving skills.
• Self-motivated with the ability to work independently and manage multiple customer projects simultaneously.
• Commitment to continuous learning about emerging solar technologies and evolving government policies.
• Prior experience in the solar or renewable energy sector is a strong plus.