Customer Support Executive

Spectrum Talent Management; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

Spectrum Talent Management in Hyderabad is seeking a customer service associate to handle HSBC customer inquiries via phone and email, delivering solutions at first contact where possible. You will respond politely, explain products clearly, and build trust with customers.

The role requires 1-4 years of experience, a degree, and flexibility with shift timings. Strong written and verbal communication, empathy, and a customer-first mindset are essential.

Qualifications

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent email writing and verbal communication skills
• Good prioritizing, planning and organizing skills
• Adaptable and flexible to change
• Domain Knowledge required
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Insurance Domain

Responsibilities

• Answers (or makes) phone calls & responds to email from HSBC customers in a polite and friendly way
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis
• Provides excellent customer service to basic inbound customer calls
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalation
• Acts as a role model for our Group Values and Behaviors
• Values diversity amongst team

Skills

Phone support

Email handling

Customer service

Problem resolution

Education

Any Degree

Job description

Required Qualification Any Degree

Required Experience1-4 years

Shift timingsFlexibility with Shift timings

LocationHyderabad

Role

• Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalation
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
• Values diversity amongst team

Accountability and Responsibilities

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent email writing and verbal communication skills.
• Good prioritizing, planning and organizing skills.
• Adaptable and flexible to change.
• Domain Knowledge required.
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required.
• Insurance Domain

Email id- [e-mail]

Contact no- 8766332684