Contact Center

Crown Solutions; Hyderabad; On-site; INR 405,000 - 495,000; Full time

Job summary

Crown Solutions is seeking candidates for a contact center role to support HSBC customers. The position is a 6 month contract with immediate joiners and a 1–4 year experience range. The role involves handling calls and emails, resolving issues at first contact, and promoting value‑added services.

Applicants should have strong communication, email writing, and the ability to work in a high‑volume environment. Virtual interviews are held for selection.

Qualifications

• Answers phone calls and responds to emails for HSBC customers with polite, friendly communication.
• Delivers on promises and aligns with customer expectations.
• Promotes value-added products based on needs analysis and ensures customer understanding.

Responsibilities

• Answers (or makes) phone calls & responds to email (mailbox management) from HSBC customers.
• Delivers what is promised in line with customer expectations.
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound customer calls by staying updated on training and internal communications.
• Generates customer loyalty through strong knowledge of key products and services.
• Owns and resolves issues and knows when to escalate.
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior service.
• Values diversity amongst team.

Skills

Phone support

Email handling

Customer service

English communication

Problem solving

Job description

Looking for immediate joiners for Contact Center

It is 6 month contract base

experience 1 to 4 years 4.5LPA

It is vartual interview

Role

• Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escape
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
• Values diversity amongst team

Accountability and Responsibilities

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent email writing and verbal communication skills.
• Good prioritizing, planning and organizing skills.
• Adaptable and flexible to change.
• Domain Knowledge required.
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required