Contact Centre Representative

Allegis Group Services, Inc.; Hyderabad; On-site; INR 200,000 - 320,000; Full time

Job summary

Allegis Group Services, Inc. seeks an experienced Contact Centre Representative in India to handle inbound and outbound customer calls. You will resolve issues at first contact, promote products based on needs analysis, and maintain strong knowledge of key services.

The role requires a Bachelor's degree or higher, excellent email and verbal communication, and the ability to work in a fast-paced environment with flexible shifts. Training and teamwork are emphasized.

Qualifications

• Bachelor's degree or higher is required.
• Strong knowledge of quality and customer satisfaction measures in contact center environments.
• Excellent email writing and verbal communication skills; good prioritizing, planning, and organizing abilities.
• Adaptable and flexible to change; open to working flexible shifting schedules.
• Domain knowledge; must display patience and empathy.
• Wants to do a good job and ensures accuracy for the customer.
• Able to work in a high-volume, fast-paced environment.
• Flexible, customer-centric and collaborative; open to feedback and development.
• Proficient with PCs and basic software packages; familiar with specialized applications.
• Job postings may only specify that applicants be authorized to work for any employer in India.

Responsibilities

• Answers (or makes) phone calls from customers in a polite and friendly way, resolving issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value-added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound calls by staying up-to-date with training and internal communications.
• Generates customer loyalty through strong knowledge of key products and services.
• Owns and resolves issues and understands when to upscale.
• Acts as a role model for group values and behaviors, supporting colleagues and customers in delivering superior service.
• Values diversity amongst the team.

Skills

customer service

Education

Bachelor's degree or Higher

Job description

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative.

Responsibilities

• Answers (or makes) phone calls from our customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to upscale
• Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
• Values diversity amongst team

Requirements

• Bachelor's degree or Higher
• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent email writing and verbal communication skills. Good prioritizing, planning and organizing skills.
• Adaptable and flexible to change. Open to working flexible shifting schedules
• Domain Knowledge required. Displays patience and empathy
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations.Proficiency with personal computers and basic software packages and specialized applications.
• JobpostingsmayonlyspecifythatapplicantsbeautorisedtoworkforanyemployerinIndia.

Skills

• customer service call center

Additional Skills & Qualifications

• 1 to 6 Years

Experience Level

• Beginner Level

We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment without discrimination based on race, colour, religion, sex, gender, sexual orientation, pregnancy, childbirth or related medical conditions, age, disability, military or veteran status, or any other protected characteristic under applicable law.

We are committed to an inclusive recruitment process. Applicants requiring reasonable accommodation due to a disability may contact the Company’s human resources department at the email address set out above.