Customer Support Executive

Digitos Technologies Pvt Ltd; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Digitos Technologies Pvt Ltd is seeking a Client Servicing Executive in the furniture & interior design domain. With 2-3 years of experience, you will manage client relationships, understand requirements, communicate updates, and maintain project documentation to ensure a smooth client experience.

You should be proficient in MS Excel and have working knowledge of AutoCAD 2D and 3D design, with strong communication skills and the ability to coordinate with internal design and execution teams to

Qualifications

• 2–3 years of client servicing in furniture or interior design.
• Strong MS Excel knowledge and basic AutoCAD 2D/3D design.
• Excellent verbal and written communication.
• Ability to manage client relationships and project documentation.

Responsibilities

• Act as primary point of contact for clients and maintain relationships.
• Understand client requirements, design expectations, and project specs.
• Communicate progress, timelines, and deliverables.
• Coordinate with design and execution teams to address client needs.
• Prepare client presentations, proposals, quotations, and documentation.
• Maintain client records and project trackers using MS Excel.
• Review 2D drawings and explain concepts to clients.
• Use AutoCAD for basic drawings and revisions.

Skills

MS Excel

AutoCAD 2D/3D

Client servicing

Communication skills

Project coordination

Furniture/interior design knowledge

Education

Graduate or diploma in Interior Design/Furniture Design/Architecture

Bachelor's degree preferred

Tools

SketchUp

3ds Max

Job description

Job Description: Client Servicing Executive Furniture & Interior Design

Experience: 2-3 Years
Industry: Furniture, Interior Design, or Interior Fit-Out
Job Type: Full-Time

Job Summary

We are looking for a customer-focused and detail-oriented Client Servicing Executive with 2-3 years of experience in the furniture or interior design industry. The ideal candidate should have excellent communication skills, a good understanding of furniture and interior design concepts, strong MS Excel knowledge, and working knowledge of AutoCAD 2D and 3D design.

The candidate will be responsible for managing client relationships, understanding client requirements, communicating design updates, maintaining project documentation, and ensuring a smooth and professional client experience throughout the project lifecycle.

Key Responsibilities

• Act as the primary point of contact for clients and maintain strong professional relationships.
• Understand client requirements, preferences, design expectations, and project specifications.
• Communicate with clients regarding project progress, design updates, timelines, and deliverables.
• Coordinate with the internal design and execution teams to ensure client requirements are understood and addressed.
• Assist in preparing client presentations, proposals, quotations, and project-related documentation.
• Maintain client records, project trackers, reports, and follow-up schedules using MS Excel.
• Understand furniture layouts, interior design concepts, materials, finishes, and technical specifications to communicate effectively with clients.
• Review and explain 2D drawings, layouts, and 3D design concepts to clients.
• Use AutoCAD for basic 2D drawings and make design-related revisions as required.
• Handle client queries, feedback, and concerns professionally and ensure timely resolution.
• Follow up with clients for design approvals, feedback, pending information, and other project requirements.
• Ensure all client communications, requirements, and changes are properly documented and shared with the relevant internal teams.
• Maintain a high standard of client satisfaction through timely communication, attention to detail, and effective follow-ups.

Required Skills and Qualifications

• 2-3 years of experience in client servicing, customer relationship management, or a similar role, preferably in the furniture or interior design industry.
• Good understanding of furniture, interior design concepts, materials, finishes, and design specifications.
• Working knowledge of AutoCAD 2D and 3D design.
• Strong command of MS Excel, including formulas, data tracking, reporting, and maintaining project records.
• Excellent verbal and written communication skills.
• Strong client-handling, follow-up, and relationship-management abilities.
• Ability to understand client requirements and communicate them clearly to internal teams.
• Good organizational skills, attention to detail, and the ability to manage multiple client accounts or projects.
• Ability to read and understand basic technical drawings, furniture layouts, and interior design plans.
• Knowledge of SketchUp, 3ds Max, or other interior design software will be an added advantage.

Preferred Candidate Profile

• Graduate or diploma holder in Interior Design, Furniture Design, Architecture, Business Administration, or a related field.
• Presentable, confident, and professional in dealing with clients.
• Customer-focused, patient, and proactive in resolving queries.
• Able to balance client servicing responsibilities with design understanding and documentation.
• Comfortable working with internal design and execution teams to ensure client expectations are met.

Key Competencies

• Client relationship management
• Excellent communication and presentation skills
• Furniture and interior design industry knowledge
• MS Excel and documentation
• AutoCAD 2D drafting and basic 3D design understanding
• Client follow-ups and query resolution
• Project tracking and internal coordination
• Problem-solving and time management

Ideal Candidate:

A client-oriented professional with 2-3 years of experience who understands the furniture or interior design industry, communicates effectively with clients, has strong Excel skills, and possesses practical knowledge of AutoCAD 2D and 3D design.