Customer Support Executive

RhythmRx Private Limited; Chennai District; On-site; INR 420,000 - 520,000; Full time

Job summary

XElements Health Pvt. Ltd. is hiring a Customer Support Executive for Clinical Operations in Ambattur, Chennai.

The role acts as the single point of contact for patients and channel partners, guiding them through the study lifecycle from scheduling to report delivery. Experience in healthcare, diagnostics, or medical devices is preferred, with a calm, empathetic communication style essential. The candidate will work in-person, supporting internal teams across clinical, logistics, and reporting

Qualifications

• Bachelor’s degree in life sciences, nursing, biomedical, or paramedical preferred; any discipline with relevant experience.
• 1–5 years in customer support, clinical coordination, patient services, or distributor support.
• Working knowledge of MS Excel and any CRM or ticketing system.
• Strong written and verbal communication; calm, empathetic phone manner.
• Ability to juggle multiple ongoing cases without dropping details.

Responsibilities

• Serve as the primary point of contact for patients throughout the study lifecycle — before, during, and after — ensuring a smooth and reassuring experience.
• Support distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding.
• Coordinate with internal clinical, logistics, and reporting teams to keep each study on track and on time.
• Maintain accurate records and generate periodic MIS reports on study volume, turnaround time, and open issues.
• Resolve patient and partner concerns promptly, escalating clinical or technical issues to the right internal owner when needed.

Skills

MS Excel

CRM software

Ticketing system

Communication skills

Multitasking

Education

Bachelor’s degree in life sciences, nursing, biomedical, or paramedical

Any discipline with relevant experience

Tools

CRM software

Ticketing system

Job description

XELEMENTS HEALTH PVT. LTD. – Healthcare / Medical Devices

Customer Support Executive Clinical Operations

LOCATION Ambattur, Chennai

EXPERIENCE 1 – 5 Years

WORK MODE In-Person

FUNCTION Patient & Partner Support

JOB SUMMARY

XElements Health Pvt. Ltd. is hiring a Customer Support Executive to be the single point of contact for patients and channel partners throughout a diagnostic monitoring study. The role spans the full study lifecycle — pre-study scheduling and patient briefing, in-study troubleshooting and reassurance, and post-study coordination through report delivery. Prior experience in a healthcare, diagnostics, or medical device setting is strongly preferred. Comfort speaking directly with patients — many of whom will be elderly or anxious — is essential.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for patients throughout the study lifecycle — before, during, and after — ensuring a smooth and reassuring experience.
• Support distributors and channel partners with day-to-day operational queries, dispatches, returns, and onboarding.
• Coordinate with internal clinical, logistics, and reporting teams to keep each study on track and on time.
• Maintain accurate records and generate periodic MIS reports on study volume, turnaround time, and open issues.
• Resolve patient and partner concerns promptly, escalating clinical or technical issues to the right internal owner when needed.

REQUIREMENTS

• Bachelor's degree — life sciences, nursing, biomedical, or paramedical preferred; any discipline acceptable with relevant experience.
• 1–5 years in customer support, clinical coordination, patient services, diagnostic centre operations, or distributor support.
• Working knowledge of MS Excel and any CRM or ticketing system.
• Strong written and verbal communication; calm, empathetic phone manner.
• Ability to juggle multiple ongoing cases without dropping details.

PREFERRED

• Prior exposure to diagnostic studies, home healthcare, or remote patient monitoring.
• Experience handling elderly or first-time-device patients.
• Familiarity with logistics workflows — dispatch, returns, RMA.
• Good organizational and problem-solving skills.
• Comfort coordinating across regional teams and distributors.

LANGUAGE REQUIREMENTS MANDATORY

• 2 + 1Tamil and English — both mandatory.
• Plus at least one of: Hindi, Telugu, or Kannada — mandatory.
• Candidates fluent in more than one regional language will be given preference.