Customer Support Executive

Bureau Veritas do Brasil; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Bureau Veritas do Brasil in Chennai is seeking a detail-focused sample handling professional to manage receipt, storage, and documentation of laboratory samples in compliance with NABL and regulatory requirements.

The role emphasizes accurate data entry, safe handling, and timely communication with the testing team, while adhering to BV safety rules and local HSE policies.

Qualifications

• Graduate with Chemistry or related Background in food testing industry.
• Min 3-4 years’ experience in relevant field.
• Knowledge on sample Registration.

Responsibilities

• Report to the section In-Charge.
• Receipt and safe handling of the samples.
• Verification and safe storage of the samples as per requirement.
• Assortment and safe storage of the samples department wise.
• Review the test request forms and sampling data sheets per NABL, EIC, APEDA, FSSAI, BIS.
• Registration and safe handling of the samples until delivered to the concerned section as per procedure.
• Sample delivery acknowledgement from delivered section.
• Day to day recording & maintaining of sample delivery register.
• Day to day recording & maintaining of job card acknowledgements register.
• Other tasks as required.

Skills

Knowledge on sample Registration

Excellent communication skills

Education

Graduate with Chemistry or related background in food testing industry

Job description

Job Description

Purpose of Position

• The job incumbent is responsible to. Handling and Register of sample as per Customer/Regulatory requirement.
• The position performs in line with the Bureau Veritas Lab testing activities including the BV Code of Ethics and the BV Group policy.

Major Responsibilities

• Report to the section In-Charge
• Receipt and safe handling of the samples.
• Verification and safe storage of the samples as per requirement indicated.
• Assortment and safe storage of the samples department wise.
• Review the test request forms as well sampling data sheets as per NABL, EIC, APEDA, FSSAI, BIS etc
• Registration and safe handling of the samples until the delivered to concerned section as per procedure
• Sample delivery acknowledgement from delivered section
• Day to day recording & maintaining of sample delivery register
• Day to day recording & maintaining of job card acknowledgements register
• Other tasks as required.

Roles & Responsibilities for HSE

• Must comply the BV Cardinal Safety Rules in all situations.
• To comply company HSE requirements e.g. policies, Procedures, guidelines etc. and local legal requirements on HSE as applicable
• To take care of own health and safety as well as colleagues and others.
• Immediate reporting of any shortcomings on HSE i.e. any incident, unsafe work practices / conditions to his/her immediate Line Managers.

Criteria for Performance Evaluation (KPIs)

• Receipt and safe handling of the samples.
• Verification and safe storage of the samples as per requirement indicated
• Registration and safe handling of the samples until the delivered to concerned section as per procedure.

Qualification and Experience

• Graduate with Chemistry or related Background in food testing industry
• Min 3-4 years’ experience in relevant field

Skills & Qualities

• Knowledge on sample Registration
• Excellent communication Skill

Requirements