Customer Support Executive

Startek (Aegis Customer Support Services Pvt. Ltd.); Bengaluru; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Free Transportation

Quarterly Bonus

Job summary

STARTEK welcomes experienced professionals for the role of International Voice & Chat Process in Bengaluru. The position involves handling customer chats/calls with a neutral English accent, documenting interactions, and meeting quality targets. HR contact is available for inquiries.

Benefits include free transportation and a quarterly bonus. Interview steps include HR screening and operations round, with salary discussion. Prior BPO experience in international voice or chat is preferred.

Qualifications

• Minimum educational qualification: 10+2 with no backlogs.
• Experience in BPO: International Voice, Technical Support or Chat processes.
• Excellent verbal and written communication.
• Neutral accent and fluency in English for international processes.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Handle customer chats and calls professionally and provide accurate information.
• Resolve queries, complaints and issues within defined timelines.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document all customer interactions in the system accurately.
• Follow scripts, process guidelines and compliance standards.
• Meet quality, productivity and customer satisfaction targets.
• Escalate complex issues to the concerned team when required.

Skills

International voice

Chat support

Verbal communication

Education

10+2 with no backlog

Job description

STARTEK welcomes experienced professionals for the role of International Voice & Chat Process

Crafting careers with precision, Elevate your career journey!!

HR Name - Ciji Jacob

HR Contact - 9036339312

5 days working Rotational Shifts and Rotational Weekoffs

Location - Bengaluru

About US -

Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.

Job Description

• Handle customer chats/ calls professionally and provide accurate information.
• Resolve customer queries, complaints, and issues within defined timelines.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document all customer interactions in the system accurately.
• Follow communication scripts, process guidelines, and compliance standards.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the concerned team when required.

Eligibility Criteria -

• Minimum Educational Qualification 10+2 (No Backlogs)
• Prior experience in BPO International Voice process / Technical Support Process & Chat process
• Excellent Verbal and Written communication
• Neutral accent and fluency in English (for international process).
• Excellent Interpersonal skills
• Attention to detail and good problem-solving skills..

Interview Process

• HR Screening
• Operations Round
• Salary discussion

Benefits

• Free Transportation(2-way cab provided round the clock)
• Quarterly Bonus