Technical Service Coordinator

Schneider Electric Corp; Pune District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Schneider Electric is seeking a technically adept professional to join our India service team. The role involves coordinating daily service activities across Pan India, working with engineers, sales, projects, procurement, and logistics to meet customer requirements.

You will track service calls, preventive maintenance, and SLA adherence, and create professional dashboards and reports using Excel and PowerPoint for reviews with management and customers.

Qualifications

• Bachelor's or Diploma in Electrical Engineering as a base requirement.
• 1-3 years in technical support, troubleshooting, or field service engineering.

Responsabilités

• Coordinate daily service activities across Pan India with engineers and customers.
• Track service calls, PMs, open actions, and SLA compliance.
• Prepare and maintain service MIS, KPI dashboards, and trackers.

Connaissances

BMS

Security Systems

EMS platforms

Modbus

BACnet

Electrical hardware

HVAC integration

CRM tools

Excel

PowerPoint

Formation

Bachelor's degree in Electrical Engineering

Diploma in Electrical Engineering

Outils

Excel

PowerPoint

CRM software

Ticketing systems

Description du poste

Qualification and Technical Skill

• Bachelors degree in electrical engineering or Diploma in Electrical Engineering.
• 1-3 years of experience in technical support, troubleshooting, or field service engineering - ideally in BMS, Security ,EMS Systems and HVAC controls environments.
• Strong hands-on knowledge of BMS ,Security Systems and EMS platforms and how field devices integrate into them.
• Working knowledge of communication protocols - Modbus and BACnet.
• Solid understanding of electrical hardware: LT panels, relays, contactors, VFDs, Starters, IO Device and energy meters.
• Practical exposure to HVAC systems and their integration with BMS.
• Strong analytical and independent problem-solving skills - able to troubleshoot end-to-end without heavy escalation.
• Experience using Ticketing/CRM tools for issue tracking and closure.
• Good communication and customer-handling ability.
• Willingness to travel PAN India for customer site visits.
• Strong command of Excel including PivotTables, XLOOKUP/VLOOKUP, charts, and data analysis.
• Good PowerPoint and presentation skills.
• Excellent interpersonal, communication, and coordination skills.
• Strong analytical ability, follow-up, and attention to detail.
• Customer-focused and able to manage multiple priorities.

Key Responsibilities

• Coordinate daily service activities, engineers, and customer requirements on Pan India basis.
• Track service calls, preventive maintenance, open actions, and SLA compliance.
• Prepare and maintain service MIS, KPI dashboards, and trackers.
• Analyze data and prepare reports using Microsoft Excel.
• Create professional PowerPoint presentations for management and customer reviews.
• Coordinate with customers, service engineers, sales, projects, procurement, and logistics teams.
• Follow up on spares/material requirements, documentation, and pending actions.
• Support timely closure of customer issues and service escalations.