Customer Support Engineer -Avionics (Airbus)

Capgemini Engineering; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Capgemini Engineering in Bengaluru seeks an aerospace engineer to act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems. You will resolve in-service technical issues using Airbus manuals and coordinate with design offices, suppliers, and program teams.

The role involves on-site support for EIS activities, training airline personnel, and leveraging your experience in IFE systems (Panasonic, Thales) and SATCOM/GSM connectivity.

Qualifications

• Bachelor’s degree in Aerospace, Electronics, Avionics, or a related engineering field.
• 3–7 years of experience in aircraft maintenance or customer support, with a strong focus on IFE and connectivity systems.
• Solid understanding of Airbus technical documentation: AMM, TSM, MPD, IPC, CMM, etc.
• Familiarity with Airbus in-service engineering and airworthiness processes.
• Experience in base maintenance or modification programs is highly desirable.
• Familiarity with IFE systems (e.g., Panasonic, Thales) and connectivity technologies (e.g., SATCOM GX system, GSM).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a multicultural and cross-functional environment.

Responsibilities

• Act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems.
• Provide timely and effective resolution of in-service technical issues related to IFE and connectivity systems.
• Analyze and respond to customer queries using Airbus technical documentation (AMM, TSM, IPC, MPD, CMM, etc.).
• Coordinate with internal design offices, suppliers, and program teams to resolve complex technical issues.
• Support Entry-Into-Service (EIS) activities, including on-site support and training for airline personnel.

Skills

Communication

Analytical thinking

Problem solving

Interpersonal skills

Education

Bachelor’s degree in Aerospace, Electronics, Avionics, or related engineering

Tools

AMM

TSM

IPC

MPD

CMM

Job description

• Act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems.
• Provide timely and effective resolution of in-service technical issues related to IFE and connectivity systems.
• Analyze and respond to customer queries using Airbus technical documentation (AMM, TSM, IPC, MPD, CMM, etc.).
• Coordinate with internal design offices, suppliers, and program teams to resolve complex technical issues.
• Support Entry-Into-Service (EIS) activities, including on-site support and training for airline personnel.

Required Skills & Qualifications:

• Bachelor’s degree in Aerospace, Electronics, Avionics, or a related engineering field.
• 3–7 years of experience in aircraft maintenance or customer support, with a strong focus on IFE and connectivity systems.
• Solid understanding of Airbus technical documentation: AMM, TSM, MPD, IPC, CMM, etc.
• Familiarity with Airbus in-service engineering and airworthiness processes.
• Experience in base maintenance or modification programs is highly desirable.
• Familiarity with IFE systems (e.g., Panasonic, Thales) and connectivity technologies (e.g., SATCOM GX system, GSM).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a multicultural and cross-functional environment.