Customer Engineer

Applied Materials, Inc.; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Applied Materials, Inc. in Bangalore is seeking a Field Service Engineer to install, maintain, and upgrade customer equipment. You will use digital analytics for troubleshooting and coordinate with customers to ensure seamless operations.

Travel up to 75% is expected as part of on-site service and support across multiple systems. The role requires 1–2 years in field service or related technical work, with an Associate degree or equivalent training.

Qualifications

• Associate degree or military technical training or trade certification.
• 1–2 years of work experience in customer/field service support or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain passport if travel is required.

Responsibilities

• Install, maintain, and upgrade customer equipment in collaboration with senior field service engineers.
• Use digital analytics for troubleshooting and diagnostics with guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Participate in projects and assignments to meet organizational goals.
• Fulfill additional duties as assigned.

Skills

Field service

Electrical schematics

Mechanical aptitude

Pneumatics

Hydraulics

Electronics

Digital multimeters

Hand tools

Communication skills

MS Office

Driver's license

Education

Associate degree

Military technical training

Trade certification

Tools

Digital multimeters

Hand tools

Electrical testing tools

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

Location: Bangalore,IND You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer [Customer Engineer]

At Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Participate in projects/assignments in meeting organization goals
• Fulfill additional duties, as assigned

Minimum Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 1-2 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver's license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols

Preferred Qualifications

• 2-4 years of work experience in customer/field service support, or a related technical field
• Associate degree in electronics or engineering technologies
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Additional Information

This role would first begin within AGS iTeam (Installation Team) to learn about installation skillsets & troubleshooting and to be transferred to AGS Service Team (FSO) in the later stage (2-3years later)

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 75% of the Time
Relocation Eligible: Yes

Equal Opportunity Statement

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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