Customer Support Engineer

Ionos Networks; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Ionos Networks in Bengaluru, India, is seeking an experienced Customer Support Engineer to join our network operations team. You will work with customers to troubleshoot complex issues, translate technical details into clear guidance, and ensure reliable service delivery.

Candidates should have 4+ years of hands-on experience in networking, cloud platforms like GCP or AWS, and strong communication skills, with the ability to diagnose L4-L7 problems and support VPN, WAN, and routing deployments.

Qualifications

• 4+ years of proven experience in network engineering or customer support.
• Experience with L4-L7 network application debugging.
• Proficient in TCP/IP, routing, VPN and WAN technologies.
• Hands-on experience with public cloud providers such as GCP and AWS.

Skills

Communication skills

Network debugging

TCP/IP

Routing

VPN

WAN technologies

Public cloud (GCP/AWS)

Job description

Ionos is seeking experienced Customer support Engineer with expertise in the following areas.

Engineers with 4+ years of proven track record in some combination of the following areas are encouraged to apply:

• Good spoken and written communication skills.
• Experience with of L4-L7 network application debugging
• Experience with TCP/IP, Routing, VPN and WAN technologies.
• Experience with public cloud providers such as GCP, AWS