Customer Support Associate ( US )

Codingal; Bengaluru; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

Free snacks

Dinner

Health insurance

PF contribution

Upskilling reimbursement

Job summary

Codingal is a global leader in online coding education for kids, offering live, interactive classes led by expert CS instructors. We seek a Customer Service Associate (US Shift) for an in-person role in Bengaluru, focusing on customer experience, technical support, and class scheduling.

Join a fast-growing Ed-Tech startup that values learning, retention, and high-quality service. You will provide chat, email, and phone support to parents and teachers, handle escalations, and work with founders

Qualifications

• Prior customer service experience.
• Fluency in English communication.
• Availability to work from the office.

Responsibilities

• Provide an exceptional experience to the customers.
• Provide technical support to Parents and Teachers.
• Provide chat, Email, and call support to our customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Be a relationship expert and ensure customer retention and satisfaction.

Skills

Customer service

English proficiency

Education

Bachelor's degree

Job description

Job description

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86. Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 1M+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.

We are looking for a Customer Service Associate (US Shift) to join the passionate Codingal team.

Key Responsibilities

• 1. Provide an exceptional experience to the customers.


• 2. Provide technical support to Parents and Teachers.


• 3. Provide chat, Email, and call support to our customers.


• 4. Handle escalation tickets.


• 5. Schedule, reschedule, and manage student classes.


• 6. Be a relationship expert and ensure customer retention and satisfaction.

Perks

• Free Snacks & Dinner


• Exposure to a fast-paced Ed-Tech startup.


• Health Insurance & PF contribution


• Learning reimbursement for upskilling in AI

Requirements

• Prior Customer Service experience


• Fluency in English communication


• Availability to work from the office.

Education

Bachelors degree

Salary

Upto 4.5 LPA Depending on experience

Shift Time

Night

Week off

Any one day between Monday to Friday

Location

HSR Layout, Bangalore, India

Position Title

Customer Service Associate

Please note that this is an in-person role, with no remote option available. You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.