Customer Support Associate | International BPO

Talent Acquaintance; Kolkata District; On-site; INR 260,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to join our chat support team in Kolkata. You will respond to inquiries, resolve issues, and maintain accurate records in our CRM.

You will collaborate with internal teams to enhance customer experience, update product knowledge, and work effectively in a fast-paced environment to meet satisfaction goals. Strong written and verbal communication, problem-solving ability, and attention to detail are essential.

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Communication skills

Problem-solving

Teamwork

Attention to detail

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.