Customer Support Agent

SupportFinity™; India; On-site; INR 276,000 - 551,000; Full time

Benefits offered by this job

Hourly pay with OT

Bonus system

Flexible hours

Open culture

International colleagues

Job summary

Gusti Leder GmbH invites you to join its customer support team, helping customers across channels with empathetic and efficient solutions. You will liaise with CS agents and other teams to troubleshoot issues, balancing policy with customer needs and multitasking to handle workload.

The role emphasizes a solution‑oriented mindset, patience, and a willingness to learn. German language skills are a plus, and experience in sales would be advantageous as part of our international team.

Qualifications

• Minimum 1 year experience in customer support.
• English reading and writing skills.
• Ability to handle overtime or high workload.
• Solution oriented and proactive.
• High patience level.
• Sales experience is a plus.

Responsibilities

• Solve tickets promptly with empathy and efficiency.
• Liaise with CS agents and other teams for troubleshooting.
• Be solution oriented and proactive in issue resolution.
• Acknowledge mistakes and offer fixes.
• Balance company policy and customer demands.
• Multitask effectively and support team needs.
• Identify team needs and take proactive action.

Skills

Customer support

English writing

Multitasking

Problem solving

Patience

Sales experience (a plus)

Team collaboration

German language (advantage)

Job description

Shape the future of the leather industry with us at Gusti Leder

Immense yourself in the world of Gusti Leder, where every bag tells a story and every product is more than just an accessory – it is a statement for transparent production and style. At Gusti Leder GmbH, a company known for its commitment to transparency, quality and the promotion of slow fashion, we offer you more than just a job. We offer you a chance to be part of a movement that aims to change the leather industry for the better.

Your mission

• Solving tickets in a fast manner but with sympathy and efficiency
• Liaising with other CS agents and other teams for efficient trouble‑shooting
• Being solution oriented and proactive
• Recognizing own mistakes and offering solutions
• Balanced adjustment between company policy and customer demands
• Should have the capability of multitasking
• Identifying the needs of the team and proactively take action to support other team members

What you can expect at Gusti Leder

• A competitive salary package: An hourly salary , including overtime pay, because we value your commitment
• Exceptional benefits: From an attractive bonus system and flexible working hours we make your work life easier
• An inspiring work culture: Experience flat hierarchies, open communication and regular team connects with international colleagues

What you should bring with you

• Minimum 1 yr experience in customer support
• English writing and reading skills
• Capability of handling overtime or work load
• Solution Oriented
• High Patience Level
• Experience in sales (would be a plus)
• Great learning capacities
• Knowledge of the German language would be an advantage.

Why Gusti Leather

Our products are a symbol of conscious consumption and sustainable elegance. We are proud to offer our customers not only high‑quality natural products, but also to bring the charm and elegance of vintage leather goods closer to them. From the unmistakable smell of real leather to our diverse product range, which ranges from bags and backpacks to accessories and stationery, Gusti Leder has something for everyone. Our goal is to create stylish but also functional products that accompany you on all your adventures.

What makes us special

Gusti Leder stands for more than just the beauty of natural leather products. We actively support the principles of slow fashion by investing in transparent production and the creation of items that are both durable and timeless. Our close and trusting collaboration with local producers allows us to maintain the highest standards of quality and ethical responsibility. With initiatives such as the ability to make each product unique through personalization, we strive to give each item a personal touch.