Customer Support

BCforward; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

BCforward in Bengaluru, India is seeking a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. You will handle inbound calls, emails, and chats to deliver high-quality assistance.

The role requires strong English communication, the ability to learn new tools quickly, familiarity with ticketing systems (ServiceNow preferred), and the capacity to work US shifts in a rotational schedule.

Qualifications

• 1–3 years of experience in customer service or related roles.
• Excellent verbal and written English communication.
• Able to handle voice, email, and chat interactions.
• Good technical aptitude and quick to learn new tools.
• Experience with ticketing systems; ServiceNow preferred.
• Basic knowledge of ERP systems and internet applications.

Responsibilities

• Provide high-quality customer support through inbound calls, emails, and chats.
• Ensure timely issue resolution and high customer satisfaction.
• Support international customers and adhere to SLA targets.

Skills

Customer Support

English Communication

Omnichannel Support

Tech Aptitude

Problem-Solving

SLA & Productivity

Team Player

Tools

ServiceNow

MS Office

Job description

Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun

Role Overview

We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.

Required Skills

• 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
• Excellent verbal and written English communication.
• Comfortable handling customer interactions through voice, email, and chat.
• Good technical aptitude and ability to learn new tools quickly.
• Experience with ticketing systems; ServiceNow is preferred.
• Basic knowledge of ERP systems, MS Office, and internet-based applications.
• Strong customer-handling and problem-solving skills.
• Ability to work under pressure and meet SLA/productivity targets.

Candidate Profile

• Customer-focused and results-driven.
• Positive attitude and quick learner.
• Strong attention to detail.
• Good team player.
• Flexible to work according to business requirements.
• Punctual and disciplined.
• High level of integrity.
• Comfortable working in US shifts and rotational work weeks.