Customer Success Trainee

Jobtailor; Bengaluru; On-site; INR 600,000 - 850,000; Full time

Job summary

Jobtailor in Bengaluru seeks a Business Analyst to gather customer requirements, draft BRDs, and provide application support for Benchmark customers. The role requires strong SQL knowledge and excellent communication skills, with exposure to UAT and ongoing collaboration with development teams.

The ideal candidate will manage time effectively, communicate changes clearly to customers, and use Microsoft Office tools to document and present findings.

Qualifications

• B.E/B.Tech degree in information science or computer science fields.
• Good knowledge of SQL.
• Excellent written and verbal communication skills.
• Good time management skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Responsibilities

• Gather and understand requirements from customers.
• Draft Business Requirement Documentation (BRD) for project specifications related to business analysis.
• Provide application and functional support to Benchmark customers.
• Communicate business requirement specifications to the development team and collaborate on feasibility and scope of required changes.
• Communicate changes to customers.
• Participate in User Acceptance Testing for updates in Benchmark applications when required.
• Troubleshoot and elevate user inquiries in a timely manner via email, phone, or other tracking tools.

Skills

SQL

Communication Skills

Time Management

BRD

Education

B.E./B.Tech in information science or computer science

Tools

Microsoft Office Suite

Excel

PowerPoint

Word

Job description

• Gather and understand requirements from customers
• Draft Business Requirement Documentation (BRD) for project specifications related to business analysis
• Provide application and functional support to Benchmark customers
• Communicate business requirement specifications to the development team and collaborate on feasibility and scope of required changes
• Communicate changes to customers
• Participate in User Acceptance Testing for updates in Benchmark applications when required
• Troubleshoot and elevate user inquiries in a timely manner via email, phone, or other tracking tools

Requirements

• B.E/B.Tech degree in information science or computer science fields
• Good knowledge of SQL
• Excellent written and verbal communication skills
• Good time management skills
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

Core Competencies

Demonstrates strong capabilities in gathering customer requirements, drafting Business Requirement Documentation (BRD), and providing application support. Proficient in SQL and Microsoft Office Suite, with excellent communication and time management skills.

Highest-signal resume keywords

• Business Requirement Documentation (BRD)
• SQL
• Microsoft Office Suite
• User Acceptance Testing
• Communication Skills

ATS Optimization Keywords

Hard Skills

• SQL
• Business Requirement Documentation (BRD)
• User Acceptance Testing

Soft Skills

• Excellent Written Communication
• Excellent Verbal Communication
• Good Time Management

Industry Keywords

• Business Analysis
• Application Support
• Customer Requirements
• Troubleshooting

Tools & Technologies

• Microsoft Office Suite
• Excel
• PowerPoint
• Word