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Jobtailor in Bengaluru seeks a BI and process-improvement professional to drive automation and data-driven optimization of outsourced services. You will design solutions that streamline operations and enhance client outcomes.
You will partner with delivery teams and stakeholders to monitor performance, mitigate risks, and lead continuous improvement initiatives using Tableau, Business Objects (BOBJ) and SAS. Strong English communication is required.
Supporting the transition and management of outsourced services to enhance client operations
Engaging in project management tasks to streamline processes and improve efficiency
Utilizing automation frameworks to design and develop solutions for process optimization
Collaborating with delivery teams to manage performance and mitigate delivery risks
Participating in continuous improvement initiatives to optimize managed services tools and processes
Gathering and analyzing data to inform process improvement and business transformation efforts
Assisting in the development and execution of service delivery plans to meet client expectations
Applying technical skills in automation and process improvement to drive operational excellence
Building and maintaining relationships with stakeholders to facilitate effective service management
Contributing to the development of strategies for operational performance management and risk documentation
Demonstrates expertise in process optimization and automation, leveraging technical skills in BI tools such as Tableau, Advanced SQL, and Business Objects to enhance operational performance and client service delivery. Strong ability to analyze data and collaborate with stakeholders to drive continuous improvement initiatives.