Customer Success Manager – Enterprise

Testsigma; Bengaluru; In loco; INR 2.800.000 - 4.400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonus

Equity

Medical insurance

Lunch & snacks

Descrizione del lavoro

Testsigma is building the world's first Quality Intelligence Platform. We are expanding our Customer Success team to own strategic enterprise accounts (US/EMEA) and drive renewals, adoption, and advocacy.

You will onboard customers, define success metrics, coordinate with Product, and lead renewal conversations with CXOs. Join a fast-growing startup under 300 people embracing AI-native testing and rapid scale.

Competenze

• 5–8 years of B2B SaaS Customer Success experience with US and EMEA customers.
• Enterprise account ownership: $50K+ ARR accounts with multi-stakeholder buying groups.
• Hands-on experience configuring CS tools (Gainsight, Totango, ChurnZero) rather than just using them.

Mansioni

• Own a named enterprise book and track health, stakeholders, terms and renewals.
• Lead onboarding, time-to-value from week one through go-live.
• Drive adoption, usage signals, QBRs and renewal conversations with Sales.

Conoscenze

B2B SaaS CS

Enterprise account ownership

CXO & VP relationships

Gainsight/Totango/ChurnZero

English communication

Strumenti

Gainsight

Totango

ChurnZero

Descrizione del lavoro

Testsigma is building the world's first Quality Intelligence Platform — the autonomous layer that sits between every AI-generated code change and every confident release. Software is being rewritten by AI faster than at any point in its history. Testing hasn't caught up. That gap is the problem we exist to close, and we're at the inflection point where the product is proven and we're scaling the team that will define this category.

What you'll own

• A named book of enterprise accounts. You'll know the health, stakeholders, contract terms and renewal date of every account.
• Onboarding and time-to-value, from week one through go-live.
• Adoption. You'll track usage signals, run QBRs, and step in before customers disengage.
• Renewals and expansion. You'll lead renewal conversations and close upsells together with Sales.
• Escalations. You'll own the customer's experience through resolution and manage issues rather than forward them.
• Voice of the customer. You'll bring structured, synthesised feedback to Product and leadership.
• References and advocacy. You'll turn your customers into case studies and public references.
• The playbook. Onboarding, QBRs and health scoring don't exist yet. You'll build them.

What you bring

• 5–8 years of B2B SaaS Customer Success experience with US and EMEA customers
• Enterprise account ownership: $50K+ ARR accounts with multi-stakeholder buying groups
• Startup experience at a company under 300 people, where you built CS processes rather than inherited them
• You have personally led renewals and owned relationships with CXOs and VPs as the account owner
• Experience with technical buyers or developer-facing products
• Hands-on fluency with Gainsight, Totango, ChurnZero or a similar tool, including configuring it, not just using it
• Strong written and spoken English, and QBRs that drive decisions rather than recap features

Nice to have

• Background in testing, QA, DevOps or developer tooling
• Experience with AI-native products or selling into engineering teams
• Ability to scope customer feedback into clear technical requirements
• Exposure to product-led growth, usage analytics or churn modelling
• Experience running Voice of Customer programs or customer advisory boards

What we offer

• Competitive salary plus a performance bonus
• Equity, a meaningful stake in what you're building
• 100% company-paid medical insurance
• Daily catered lunch and snacks
• Direct access to the founders and a flat hierarchy
• A clear path to leading the CS function as it grows