Customer Success Specialist

ConferED; India; On-site; INR 420,000 - 640,000; Full time

Job summary

ConferED is seeking a Customer Success Specialist to support users with platform access, content, questions, and day-to-day service needs in India. You will respond to requests, assist with onboarding, and help maintain smooth usage.

Ideal candidates have 1–3 years in customer support or related roles, excellent English, strong problem-solving, and the ability to communicate professionally with US-based customers while learning web-based software.

Qualifications

• 1–3 years of customer support, customer success, operations, or related experience.
• Excellent written and spoken English.
• Strong problem-solving ability.
• Comfortable learning web-based software.
• Strong attention to detail.
• Ability to communicate professionally with US-based customers.

Responsibilities

• Respond to customer questions and support requests.
• Assist with user and content administration.
• Troubleshoot common platform issues.
• Coordinate more complex issues with engineering or production.
• Maintain support records.
• Assist account managers with customer reporting.
• Prepare usage and activity information.
• Support onboarding activities.
• Document common questions and processes.

Skills

Customer support

English communication

Problem solving

Web-based software

Attention to detail

US customer communication

Job description

The Customer Success Specialist will support customers with platform access, content, questions, and day-to-day service needs.

Responsibilities

• Respond to customer questions and support requests.
• Assist with user and content administration.
• Troubleshoot common platform issues.
• Coordinate more complex issues with engineering or production.
• Maintain support records.
• Assist account managers with customer reporting.
• Prepare usage and activity information.
• Support onboarding activities.
• Document common questions and processes.

Qualifications

• 1–3 years of customer support, customer success, operations, or related experience.
• Excellent written and spoken English.
• Strong problem-solving ability.
• Comfortable learning web-based software.
• Strong attention to detail.
• Ability to communicate professionally with US-based customers.