Customer Success Professional

Trackier; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Medical insurance

Reimbursement policies

Five‑day workweek

Competitive remuneration

Job summary

Trackier, a leading SaaS platform, seeks a Technical Customer Success professional to own onboarding, implementations, and customer enablement. You will lead product demos, drive end-to-end onboarding, and manage multiple customer projects with a focus on technical excellence and business impact.

You will work with SDKs, APIs, and attribution ecosystems, translating complex tech into actionable outcomes for diverse stakeholders, while leveraging AI to boost productivity and documentation.

Qualifications

• Bachelors degree in Engineering (B.Tech/BE) is mandatory.
• 2+ years of experience in Technical Customer Success, Onboarding, Implementation in a B2B SaaS environment.
• Strong understanding of SDKs, APIs, pixels, postbacks, and web/mobile attribution ecosystems.
• Experience leading technical product demos and customer onboarding conversations.
• Hands-on experience with SaaS marketing, attribution, or customer engagement platforms.
• Ability to simplify complex technical concepts for both technical and non-technical stakeholders.
• Experience managing multiple customer implementations in a fast-paced environment.
• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication.
• Proactive mindset with strong ownership, curiosity, and a continuous learning approach.

Responsibilities

• Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals.
• Own the onboarding journey end-to-end—from kickoff to go-live—ensuring timely execution, visibility, and successful implementation.
• Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting.
• Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers.
• Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines.
• Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience.
• Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations.
• Anticipate risks early, identify potential delays, and resolve issues before they impact customer success.
• Take complete ownership of customer issues and drive them to resolution with urgency and accountability.
• Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth.

Skills

Technical onboarding

Customer success

Problem solving

Communication

Project management

Education

B.Tech/BE

Tools

SDKs

APIs

Pixels

Postbacks

Attribution ecosystems

Job description

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge-enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

• 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment.

• Bachelors degree in Engineering is mandatory. (B.Tech/BE)
• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems.
• Experience leading technical product demos and customer onboarding conversations.
• Hands‑on experience working with SaaS marketing, attribution, or customer engagement platforms.
• Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non‑technical stakeholders.
• Experience managing multiple customer implementations in a fast‑paced environment.
• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking.
• A proactive mindset with strong ownership, curiosity, and a continuous learning approach.

What You ll Do:

• Lead product demos and onboarding sessions by understanding each customers business model, use case, and success goals.
• Own the onboarding journey end-to-end-from kickoff to go-live-ensuring timely execution, visibility, and successful implementation.
• Drive hands‑on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting.
• Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers.
• Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines.
• Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience.
• Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations.
• Anticipate risks early, identify potential delays, and resolve issues before they impact customer success.
• Take complete ownership of customer issues and drive them to resolution with urgency and accountability.
• Ensure every customer is successfully onboarded, confident using the platform, and well‑positioned for long-term growth.

How You Work and Who You Are:

• You are proactive, execution-driven, and take ownership from start to finish.
• You are hands‑on, solution‑oriented, and enjoy solving technical challenges.
• You communicate effectively with both technical and business stakeholders.
• You thrive in fast‑paced environments and can manage multiple priorities with ease.
• You have a strong learning mindset and continuously strive to improve.
• You collaborate seamlessly across teams to deliver exceptional customer experiences.

• Gain exposure to global customers, cross-functional teams, and large‑scale SaaS products that solve real business challenges.
• Take ownership of high‑impact initiatives with the opportunity to influence product, customer success, and business outcomes.
• Thrive in a collaborative, fast‑paced environment that values innovation, continuous learning, and professional growth.
• Receive competitive, industry‑leading remuneration commensurate with experience and contributions.
• Benefit from comprehensive medical insurance coverage and employee‑centric benefits.
• Enjoy attractive reimbursement policies within a supportive and nurturing workplace.
• Experience a five‑day workweek culture supported by a collaborative and development‑focused team.
• Continuous learning opportunities with clear avenues for career growth and development.