Customer Success & Operations Associate - Night shift

Assistly | Senior Care Software; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Assistly | Senior Care Software in Hyderabad, India seeks a Finance & Business Operations professional to own post-implementation billing, invoicing, and ongoing operational processes.

You will handle billing questions, expense reimbursements, timesheets, and commissions, coordinating with Sales, Technology, and Finance to ensure accurate records and a smooth SaaS customer experience, including night shifts aligned with US hours.

Qualifications

• Bachelor’s degree in commerce, accounting, finance, business administration, or related field.
• 2–4 years of experience, preferably in a B2B SaaS or technology company.
• Experience in SaaS customer onboarding, customer success, billing, finance operations, or business operations.
• Excellent spoken and written English communication skills with US customers.
• Strong Excel/Google Sheets skills and attention to detail.

Responsibilities

• Take ownership of customers after technical implementation.
• Onboard customers post-implementation and explain billing and ongoing processes.
• Serve as billing and account contact; coordinate with Sales, Tech, Finance.
• Support billing, invoicing, payment tracking, and basic accounting.
• Process expense reimbursements and respond to employee questions on timesheets and expenses.
• Track sales commissions and incentive payouts; maintain records and reconciliations.
• Assist with day-to-day finance and operations activities.

Skills

Excel/Google Sheets

CRM

Billing systems

Night shift

Education

Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field

Tools

SaaS platforms

Billing software

Accounting software

Job description

• Take ownership of Assistly customers after technical implementation is completed.
• Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes.
• Serve as a point of contact for customer billing and account-related questions.
• Coordinate with Sales, Technology, and Finance teams to resolve customer issues.
• Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.

Finance & Business Operations

• Support billing, invoicing, payment tracking, and basic accounting activities.
• Review and process employee and corporate sales expense reimbursements.
• Respond to employee questions regarding timesheets, expenses, and operational processes.
• Calculate and track sales commissions and incentive payouts based on approved compensation plans.
• Maintain accurate records, trackers, reconciliations, and supporting documentation.
• Assist with other day-to-day finance and business operations activities.

What We're Looking For

• Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or a related field.
• 2–4 years of experience, preferably within a B2B SaaS or technology company.
• Experience in SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred.
• Excellent spoken and written English communication skills, with confidence interacting directly with U.S.-based customers.
• Ability to clearly explain billing, invoices, processes, and basic financial information to customers.
• Good understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions.
• Strong Excel/Google Sheets skills and attention to detail.
• Experience with CRM, billing, accounting, or SaaS platforms is a plus.
• Strong ownership, organization, follow-through, and problem‑solving skills.
• Must be comfortable working a night shift aligned with U.S. business hours.