Customer Success Manager(CSM)

iASYS Technology Solutions Pvt. Ltd.; Pune District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

iASYS Technology Solutions Pvt. Ltd. in Pune is seeking a seasoned Customer Success professional with 6-8 years of experience to drive customer relationships and ensure success.

The role focuses on relationship management, governance, and delivery alignment across multiple stakeholders, with exposure to growth and business development support. You will coordinate with internal teams to ensure customer satisfaction, governance reporting, and seamless interface management, contributing to

Qualifications

• Engineering degree or equivalent with experience in Customer Success, Account Management, Project Management or Service Delivery.
• Strong stakeholder management and communication skills.
• Willingness to coordinate with multiple teams and stakeholders.

Responsibilities

• Customer Relationship Management
• Customer Satisfaction & Success
• Governance & Reporting
• Internal Coordination & Interface Management
• Growth & Business Development Support
• Delivery Alignment & Stakeholder Satisfaction

Skills

Stakeholder management

Communication skills

Customer relationship management

Education

Engineering degree or equivalent

Job description

Job Overview

Experience : 6-8 years

Location : Pune

Job/Position Summary

Responsibilities:

• Customer Relationship Management
• Customer Satisfaction & Success
• Governance & Reporting
• Internal Coordination & Interface Management
• Growth & Business Development Support
• Delivery Alignment & Stakeholder Satisfaction

Qualifications: Any Engineering or Degree with Experience in Customer Success, Account Management, Project Management or Service Delivery. Strong stakeholder management and communication skills.