Customer Success Manager

ANS IT India; Surat; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ANS IT India is seeking a Customer Success Manager in Surat to ensure customers achieve maximum value from our solutions from onboarding through the lifecycle. You will drive platform adoption, monitor account health, and proactively prevent churn, turning satisfied customers into long-term relationships.

You will own onboarding, support renewals with Account Managers, and serve as the voice of the customer to product and operations. A data-driven mindset and strong communication are essential.

Qualifications

• Strong customer-success mindset and relationship management experience.
• Ability to drive platform adoption and demonstrate value.
• Proactive, data-driven approach to account health.
• Excellent communication and problem-solving skills.

Responsibilities

• Own onboarding and activation of new customers for fast time-to-value.
• Drive platform adoption and usage across the customer base.
• Monitor customer health scores and address at-risk accounts.
• Partner with Account Managers to support renewals and identify growth opportunities.
• Advocate for the customer and relay feedback to product and operations teams.
• Build success plans and conduct periodic check-ins with key customers.
• Maintain accurate customer health and engagement records in the CRM.

Skills

customer-success

relationship-management

platform adoption

account-health management

CRM tooling

renewals

growth opportunities identification

onboarding

Job description

Job Summary

The Customer Success Manager ensures customers achieve maximum value from ANS solutions from onboarding through the entire lifecycle. This role drives adoption, monitors account health, and proactively prevents churn - turning satisfied customers into long-term, growing relationships.

Responsibilities

• Own onboarding and activation of new customers for fast time-to-value.
• Drive platform adoption and usage across the customer base.
• Monitor customer health scores and proactively address at-risk accounts.
• Partner with Account Managers to support renewals and identify growth opportunities.
• Act as the voice of the customer, channeling feedback to product and operations teams.
• Build success plans and conduct periodic check-ins with key customers.
• Maintain accurate customer health and engagement records in the CRM.

Key Result Areas

• Customer onboarding and time-to-value
• Platform adoption and usage
• Account health and churn prevention
• Renewal and expansion support
• Customer satisfaction

Requirements

• Strong customer-success and relationship-management mindset
• Ability to drive adoption and demonstrate value
• Proactive, data-driven account-health management
• Excellent communication and problem-solving skills
• Comfort with CRM and customer-success tooling

Skills

• customer-success
• relationship-management
• platform adoption
• account-health management
• CRM tooling
• renewals
• growth opportunities identification
• onboarding

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.