Customer Success Manager

Truein; Pune City; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation package

Collaborative team environment

Career development opportunities

Job summary

A fast-growing B2B SaaS company is looking for a Customer Success Manager to ensure client success and drive product adoption. Key responsibilities include customer onboarding, conducting product training, and improving customer satisfaction. Ideal candidates will have 5-7 years of experience in SaaS and strong communication skills. This role offers competitive compensation and a dynamic work environment.

Qualifications

• 5 to 7 years of experience in SaaS or software product companies.
• Previous experience working with enterprise customers expected.
• Process-oriented and analytical mindset.

Responsibilities

• Help customers set up product configuration and upload data.
• Conduct product training for key stakeholders.
• Drive adoption and improve customer satisfaction.

Skills

SaaS experience

Customer-facing roles

Analytical skills

Communication skills

Empathy for customers

Detail-oriented

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview

As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities

• Customer onboarding: help them set up product configuration and upload data
• Conduct product training for key stakeholders in the customer organization
• Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
• Minimize customer churn, maximize retention and create great customer experience
• Contact customers to explain new features and help them upgrade to new plans
• Collect customer references, testimonials and create case studies
• Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
• Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
• Help customers map Truein to their existing policies and processes

Requirements

• 5 to 7 years years of experience in SaaS or software product company in a customer-facing roles
• Previous experience working with enterprise customers
• Process-oriented and analytical
• Excellent verbal and written communication skills
• Strong empathy for customers and passion for growth
• Passion for solving client challenges and commitment to client delight
• Result-oriented and has great attention to details
• Bachelor's degree or equivalent experience in Computer Science or related field

Good to have

• Experience dealing with International customers
• Has worked with growth stage startup
• Education background of Technology + Management studies

You will get

• Competitive compensation package and benefits
• Work closely with and be part of a truly amazing team
• Join a fast-growing company early, make a difference and enjoy the ride
• Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.