Customer Success Executive

InCruiter India Private Limited; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

InCruiter India Private Limited is seeking a proactive Customer Success Executive (CSE) to manage enterprise client relationships, drive onboarding and product adoption, and ensure successful delivery and retention. You will coordinate with Product, Sales, Operations, and Support to deliver value and resolve escalations, while identifying opportunities for upselling within existing accounts.

The role demands strong communication, stakeholder management, and experience with B2B SaaS or HR tech

Qualifications

• 2-5 years of experience in Customer Success, Account Management, Client Servicing, or Customer Relationship roles.
• Strong communication, presentation, and stakeholder management skills.
• Experience handling enterprise/B2B clients and managing customer escalations.
• Familiarity with SaaS HR tech, recruitment solutions, or technology-driven services.

Responsibilities

• Act as the primary point of contact for assigned enterprise clients and maintain strong client relationships.
• Drive onboarding, implementation, product adoption, and engagement activities across InCruiter’s product ecosystem.
• Understand customer requirements and coordinate with internal teams to ensure smooth execution and service delivery.
• Handle customer escalations, concerns, and support queries with a solution-oriented approach.
• Identify opportunities for upselling within existing accounts to support business growth.
• Monitor customer health metrics and satisfaction levels to improve retention and experience.
• Collaborate with Product, Sales, Operations, and Support teams to enhance customer experience.
• Maintain accurate records of client interactions in CRM systems.

Skills

Communication skills

Stakeholder management

Enterprise/B2B experience

Upselling & cross-selling

CRM tools familiarity

Problem solving

Education

Bachelor’s degree in Business Administration/Management/Marketing or related field

Tools

CRM tools

Customer success platforms

Ticketing tools

Reporting systems

Job description

Position Name: Customer Success Executive (CSE)

Experience: 2-5 Years

CTC: As per company standards

We are looking for a proactive and customer-focused Customer Success Executive (CSE) to manage client relationships, ensure successful onboarding and implementation, resolve escalations, and drive customer satisfaction and retention. The ideal candidate should have strong communication skills, stakeholder management abilities, and experience working with B2B SaaS or technology-driven products.

The role involves working closely with enterprise clients and internal teams to ensure seamless delivery, product adoption, and overall customer success.

EXCITED ABOUT YOUR TASKS

• Act as the primary point of contact for assigned enterprise clients and maintain strong client relationships.
• Drive customer onboarding, implementation, product adoption, and engagement activities across InCruiter s product ecosystem.
• Understand customer requirements and coordinate with internal teams to ensure smooth execution and service delivery.
• Handle customer escalations, concerns, and support queries with a solution-oriented approach.
• Identify opportunities for upselling and cross-selling within existing accounts to support business growth.
• Monitor customer health metrics, engagement trends, and satisfaction levels to improve retention and experience.
• Conduct regular client follow-ups, business reviews, and feedback sessions to ensure long-term partnerships.
• Collaborate closely with Product, Sales, Operations, and Support teams to enhance customer experience and delivery quality.
• Maintain accurate records of client interactions, implementations, escalations, and account activities in CRM systems.
• Support process improvement initiatives and contribute ideas to enhance customer satisfaction and operational efficiency.

WHAT WILL YOU NEED TO SUCCEED

• 2-5 years of experience in Customer Success, Account Management, Client Servicing, or Customer Relationship roles.
• Strong communication, presentation, and stakeholder management skills.
• Experience handling enterprise/B2B clients and managing customer escalations.
• Understanding of SaaS products, HR Tech platforms, recruitment solutions, or technology-driven services will be preferred.
• Ability to identify upselling and cross-selling opportunities within existing accounts.
• Strong problem-solving skills with a customer-first mindset.
• Familiarity with CRM tools, customer success platforms, ticketing tools, or reporting systems.
• Ability to multitask and work in a fast-paced startup environment.
• Strong coordination and collaboration skills with cross-functional teams.
• Bachelor s degree in Business Administration, Management, Marketing, or related fields.

WHY JOIN INCRUITER

• Be part of an AI-first HR Tech company transforming the future of hiring.
• Work closely with enterprise clients, founders, and leadership teams.
• Fast-paced startup culture with high ownership and growth opportunities.
• Opportunity to work on innovative AI-powered recruitment and interview products.
• Competitive compensation and career growth opportunities.