Customer Success Manager

Information Security Media Group (ISMG); Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ISMG is seeking a strategic Customer Success Manager to join our Digital Campaigns team. You will manage many digital marketing campaigns, build trusted client relationships, and guide campaigns from kickoff to success across cybersecurity and enterprise tech clients.

The role emphasizes proactive consulting, opportunity identification, and delivering a best-in-class customer experience. Collaboration with Sales, Operations, and Leadership is essential.

Qualifications

• 3–5 years of client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing experience.
• Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
• Experience in B2B media, ad tech, digital publishing, agency, or integrated marketing environments is a plus.
• Ability to manage multiple high-volume campaigns with detail and follow-through.
• Excellent communication and relationship-building skills with executives and stakeholders.
• Strategic, proactive mindset with ownership of client outcomes.

Responsibilities

• Manage a high volume of concurrent digital marketing campaigns with timelines and deliverables.
• Act as primary client contact throughout campaign lifecycle with proactive communication.
• Lead campaign touchpoints: kickoffs, insight calls, reviews, and planning.
• Monitor performance, analyze KPIs, identify trends, address risks or gaps.
• Partner with Account Executives to support retention and growth.
• Translate performance data into actionable recommendations.
• Collaborate with Campaign Ops, Sales, Product, and Leadership for a seamless experience.
• Contribute to process improvements and operational efficiency.
• Maintain documentation and campaign tracking in Salesforce, Monday.com, and other systems.

Skills

Client-facing

Campaign management

Account management

Sales planning

Communication

Strategic thinking

Education

Bachelor’s degree in Marketing/Communications/Business

Tools

Salesforce

Monday.com

Job description

Job Description:

About Us

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.

We’re not just evolving—we’re accelerating. By continuing to enhance our solution offerings and expand our market reach, we’re entering one of the most exciting phases in our company’s growth. This is the moment to join us.

The Opportunity

We’re seeking a strategic, proactive, and highly organized Customer Success Manager to join our fast-growing Digital Campaigns team. This is a high-impact, client-facing role focused on driving campaign success, strengthening client relationships, and delivering a best-in-class customer experience across a large portfolio of digital marketing programs.

This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and brings a consultative, solutions-oriented mindset to client management. More than a traditional “issue-response” CSM, we’re looking for someone who can act as a strategic campaign partner — proactively guiding clients, identifying opportunities, and owning the narrative and success of each engagement.

You’ll collaborate closely with Sales, Operations, and Leadership teams while serving as a trusted advisor to clients across the cybersecurity and enterprise technology landscape.

What You'll Do

• Manage a high volume of concurrent digital marketing campaigns while ensuring timelines, deliverables, and client expectations are consistently met.
• Serve as the primary point of contact for clients throughout the campaign lifecycle, building trusted relationships through proactive communication, strategic guidance, and exceptional service.
• Lead client touchpoints including campaign kickoffs, insight calls, performance reviews, and strategic planning discussions.
• Monitor campaign performance, analyze KPIs, identify trends, and proactively address risks or gaps to ensure successful outcomes.
• Partner closely with Account Executives and internal stakeholders to support client retention, growth opportunities, and overall account success.
• Translate campaign performance data into actionable recommendations and strategic insights for clients.
• Collaborate cross-functionally with Campaign Operations, Sales, Product, and Leadership teams to deliver a seamless customer experience.
• Contribute to process improvements, operational efficiency initiatives, and evolving best practices as the Customer Success function continues to scale and mature.
• Maintain accurate documentation, client notes, and campaign tracking within Salesforce, Monday.com, and other internal systems.

What You Bring to the Table

• 3–5 years of experience in a client-facing Customer Success, Account Management, Campaign Management, Sales Planning, Client Services, or Digital Marketing role.
• Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
• Strong preference for candidates with experience in B2B media, ad tech, digital publishing, agency, or integrated marketing environments.
• Proven ability to manage multiple high-volume campaigns simultaneously with strong attention to detail, organization, and follow-through.
• Excellent communication and relationship-building skills, with the ability to confidently engage with clients, internal stakeholders, and executive-level contacts.
• Strategic and proactive mindset with strong problem-solving abilities and a sense of ownership over client outcomes.
• Comfortable navigating ambiguity, adapting quickly, and operating independently in a growing and evolving team environment.
• Ability to analyze campaign performance data, identify trends, and communicate insights effectively.
• Experience with Salesforce, campaign management platforms, or project management tools such as Monday.com is a plus.
• Familiarity with cybersecurity, enterprise technology, digital media, or B2B marketing is strongly preferred.

Why ISMG?

• Join a global, fast-growing media and intelligence organization at the forefront of cybersecurity, AI, and enterprise technology.
• Be part of a highly collaborative, evolving Customer Success organization with significant opportunity for growth and career development.
• Work alongside talented sales, operations, editorial, and marketing professionals driving impactful client programs for leading enterprise brands.
• Gain exposure to strategic client partnerships, innovative digital campaign solutions, and executive-level stakeholder engagement.
• Thrive in a culture that values accountability, initiative, collaboration, and continuous improvement