Customer Success Manager

Sciometrix; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid Work Opportunity

Health Insurance

Accidental wellness cover

Company provided devices

Internet reimbursement

20 total leaves (+Maternity, paternity

Bereavement leave

10 Holidays

Job summary

Sciometrix is seeking a dynamic Customer Success Manager to drive customer success, nurture long-term relationships, and identify growth opportunities. The ideal candidate is customer-centric, with strong account management experience and expertise in customer success practices.

The role requires collaboration across teams to ensure customers realize value from our B2B SaaS offerings; the candidate should excel in communication and relationship-building while driving product feedback and

Qualifications

• Bachelor's degree in business, Marketing, or a related field.
• 5-10 years of experience as a customer success specialist.
• B2B SaaS start-up experience preferred.
• Proven experience as a Customer Success Manager, Account Manager, or similar role.
• Strong understanding of customer success principles and practices.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Demonstrated ability to identify and pursue growth opportunities.
• Analytical mindset with the ability to track and report on key performance metrics.
• Proficiency with customer success software and CRM tools.

Responsibilities

• Develop and implement strategies to manage customer accounts.
• Work closely with customers to ensure they continue to find value in our products and services.
• Track and analyze customer success metrics, providing regular reports and insights to both customers and internal stakeholders.
• Act as a trusted advisor to customers, advocating for their needs within the company and ensuring their voice is heard.
• Collaborate with the marketing team to meet customer needs and ensure seamless communication.
• Efficiently identify and resolve customer issues, ensuring prompt and effective solutions.
• Focus on creating strategies to optimize the customer journey and develop initiatives to enhance the overall customer experience.

Skills

Customer success

Account management

CRM tools

Analytical mindset

Communication skills

Education

Bachelor's degree in business/marketing/related field

Tools

CRM software

Customer success software

Job description

At Sciometrix, our goal is to deliver the best-ever personalized care with utmost compassion enabling patients to lead healthier and happier lives. Our commitment to innovation in healthcare technology drives us to lead the way in Care Management, Digital Care Coordination, Value-Based Care, and Population Health.

We envision a world where advanced technology and human compassion intersect seamlessly to deliver superior patient experiences and outcomes.

Our mission is to enhance the lives of patients by leveraging digital solutions that reduce hospital readmissions, improve health outcomes, and optimize the delivery of healthcare services.

At the heart of our philosophy lies the belief that every patient deserves access to the highest quality of care, tailored to their individual needs. We strive to make this vision a reality by pioneering innovative solutions that prioritize patient well-being and provider efficiency. With Sciometrix, the future of healthcare is not just about treating illnesses; it's about empowering patients to live their best lives.

What's In It For You

• Dynamic Startup Culture: Cultivate a security-focused mindset within our agile startup environment, advocating for proactive risk management and continuous improvement as fundamental pillars, enabling us to thrive in the fast-paced world of web development.
• Commitment to Diversity: We are paving the way to create change in the industry and our leadership is committed to diversity, inclusion and belonging
• Global Network: Expand your global network by developing, learning, and growing with our top talent and connections around the world
• Community of Belonging: As a community of belonging, we prioritize creating an environment where everyone feels safe, empowered, and valued. Our organization is committed to fostering continual growth and cultivating the ideal atmosphere that enables you to bring forth your best self at work.
• Benefits: Hybrid Work Opportunity, Health Insurance, Accidental wellness cover, Company provided devices, Internet reimbursement, 20 total leaves(+Maternity, paternity & Bereavement leave), 10 Holidays (including optional)

Job Summary

We are seeking a dynamic and results-oriented Customer Success Manager (CSM) to join our team. The CSM will be responsible for driving customer success, fostering long-term relationships, and identifying growth opportunities. The ideal candidate is customer-centric, has a strong background in account management, and is skilled in identifying and leveraging opportunities for customer expansion.

Key Responsibilities

• Account Management Strategies: Develop and implement strategies to manage customer accounts, ensuring customer satisfaction and loyalty.
• Customer Retention: Work closely with customers to understand their needs and ensure they continue to find value in our products and services.
• Performance Metrics: Track and analyze customer success metrics, providing regular reports and insights to both customers and internal stakeholders. Improve performance , trouble shoot with internal teams
• Customer Advocacy: Serve as a trusted advisor to customers, advocating for their needs within the company and ensuring their voice is heard, gather and relay customer feedback to product and development teams to drive continuous improvement.
• Collaboration and Communication: Act as a liaison between customers and the marketing team, ensuring seamless communication and collaboration to meet customer needs.
• Customer Support Troubleshooting: Efficiently identify and resolve customer issues, ensuring prompt and effective solutions.
• Customer Experience Enhancement: Focus on creating strategies and processes to optimize the customer journey and develop initiatives to enhance the overall customer experience.

Qualifications

• Bachelor's degree in business, Marketing, or a related field.
• 5-10 Years of experience as a customer success specialist
• B2B SaaS start-up experience will be preferred
• Proven experience as a Customer Success Manager, Account Manager, or similar role.
• Strong understanding of customer success principles and practices.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Demonstrated ability to identify and pursue growth opportunities.
• Analytical mindset with the ability to track and report on key performance metrics.
• Proficiency with customer success software and CRM tools.

Equal Opportunity

Sciometrix is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, disability, gender identity, veteran status, and more.

Skills: customer retention,customer experience,account management,customer success management,customer relationship management (crm),saas