Customer Success Manager (Key Account Manager)

Talent Hired-the Job Store; Gurugram District; Vor Ort; INR 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Talent Hired-the Job Store in Gurugram is seeking a high‑impact account leader to own and grow a portfolio of enterprise client accounts in the region. You will strengthen relationships, govern delivery, and mine each account for upsell and cross-sell to hit the annual regional target.

You will collaborate with sales and delivery teams, coordinate governance reviews, resolve escalations, and secure long-term partnerships by delivering consistent value across recruitment and related service lines.

Aufgaben

• Identify expansion opportunities within existing client portfolios and convert them into upsell and cross-sell.
• Build an account plan for key clients covering stakeholders, service lines in use and growth opportunities.
• Deliver the region's annual revenue target through portfolio retention and account expansion.
• Act as the primary strategic relationship owner for client stakeholders, HR leaders and business unit heads.
• Governance reviews with clients to track engagement health and resolve escalations; secure long-term partnerships.

Jobbeschreibung

Role Purpose:

Own and grow a portfolio of enterprise client accounts in the region keeping clients successful through strong relationships and delivery governance and mining each account for upsell and cross-sell to deliver the annual regional target.

Key Responsibilities:

Account Mining and Upselling Client Relationship Management Identify expansion opportunities within existing client portfolios, and convert them into upsell and cross-sell across Taggd's recruitment and related service lines. Build an account plan for each key client, covering stakeholders, service lines in use and growth opportunities. Deliver the region's annual revenue target through portfolio retention and account expansion. Act as the primary strategic relationship owner for client stakeholders, HR leaders and business unit heads. Keep client satisfaction high and secure long-term retention and renewal. Sales and Business Development Alignment. Collaborate with the Sales and BD teams during client onboarding and hand-offs to ensure seamless operational continuity. Work with Sales and BD to drive organic growth across the account portfolio. Governance and Escalation Management. Conduct regular governance reviews with clients to track engagement health. Resolve operational escalations, such as delayed deliveries or SLA mismatches, and restore service health quickly. Secure long-term partnership continuity across the portfolio.