Customer Success Manager

ironmountain; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Iron Mountain is seeking a motivated Customer Success Representative to join our Customer Success team. You will cultivate deep relationships with key decision-makers and execute strategic account plans to drive long-term retention and growth, acting as the primary advocate for our clients and ensuring they leverage Iron Mountain's evolving physical and digital solutions.

You will drive renewal strategies, collaborate with sales partners to align value propositions with client goals, and manage

Qualifications

• 2+ years of experience in managing large, complex customer relationships.
• Strong knowledge of Sales Enablement tools and data protection industry trends.
• Proactive problem-solving, strategic thinking, and negotiating complex pricing programs.
• Bachelor's Degree (or equivalent) and professional proficiency in English.

Responsibilities

• Drive account growth and retention by proactively managing renewal strategies and identifying cross-sell opportunities.
• Collaborate with internal sales partners and external stakeholders to co-create account plans.
• Ensure compliance with SLAs and resolve billing, pricing, or service issues.

Skills

Problem solving

Strategic thinking

Negotiation

Education

Bachelor's degree

Tools

Salesforce

ZoomInfo

LinkedIn Sales Navigator

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and strategic Customer Success Representative to join our Customer Success team. In this role, you will be responsible for cultivating deep, trusting relationships with key decision-makers and executing strategic account plans to drive long‑term customer retention and growth . You will join a dynamic, customer‑centric team dedicated to acting as the primary advocate for our clients, ensuring they leverage the full value of Iron Mountain's evolving physical and digital solutions.

What You'll Do

In this role, you will:

• Responsibility 1: Drive account growth and retention by proactively managing contract renewal strategies and identifying cross‑sell opportunities to achieve quarterly targets.
• Responsibility 2: Collaborate with internal sales partners and external stakeholders to co‑create account plans that align Iron Mountain's value proposition with client business goals.
• Responsibility 3: Ensure compliance with organizational standards, local laws, and Service Level Agreements (SLAs) while resolving billing, pricing, or service issues.

What You'll Bring

The ideal candidate will have:

• 2+ years of experience in managing large, complex customer relationships, preferably on a global scale.
• Strong knowledge of Sales Enablement tools (such as Salesforce, ZoomInfo, and LinkedIn Sales Navigator) and data protection industry trends.
• Proven ability in proactive problem‑solving, strategic thinking, and negotiating complex pricing programs.
• Bachelor's Degree (or equivalent experience) and professional proficiency in English.

Category: Sales