Customer Success Manager

Iron Mountain; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Iron Mountain is seeking a motivated Customer Success Representative to join our Customer Success team in Bengaluru. You will cultivate deep relationships with key decision-makers and drive renewal and growth through strategic account plans.

You'll work with cross-functional partners to align Iron Mountain's solutions with client goals, ensure SLAs and billing processes are smooth, and help clients maximize value from our records, data protection, and digital transformation services.

Qualifications

• 2+ years of experience in managing large, complex customer relationships, preferably on a global scale.
• Strong knowledge of Sales Enablement tools (such as Salesforce, ZoomInfo, and LinkedIn Sales Navigator) and data protection industry trends.
• Proven ability in proactive problem-solving, strategic thinking, and negotiating complex pricing programs.
• Bachelor's Degree (or equivalent experience) and professional proficiency in English.

Responsibilities

• Drive account growth and retention by proactively managing contract renewal strategies and identifying cross-sell opportunities to achieve quarterly targets.
• Collaborate with internal sales partners and external stakeholders to co-create account plans that align Iron Mountain's value proposition with client business goals.
• Ensure compliance with organizational standards, local laws, and SLAs while resolving billing, pricing, or service issues.

Skills

Account management

Sales tools

Pricing negotiation

English proficiency

Education

Bachelor's degree or equivalent

Tools

Salesforce

ZoomInfo

LinkedIn Sales Navigator

Job description

IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center

Full time

J0105834

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and strategic Customer Success Representative to join our Customer Success team. In this role, you will be responsible for cultivating deep, trusting relationships with key decision-makers and executing strategic account plans to drive long-term customer retention and growth . You will join a dynamic, customer-centric team dedicated to acting as the primary advocate for our clients, ensuring they leverage the full value of Iron Mountain's evolving physical and digital solutions.

What You'll Do

In this role, you will:

• Responsibility 1: Drive account growth and retention by proactively managing contract renewal strategies and identifying cross-sell opportunities to achieve quarterly targets.
• Responsibility 2: Collaborate with internal sales partners and external stakeholders to co-create account plans that align Iron Mountain's value proposition with client business goals.
• Responsibility 3: Ensure compliance with organizational standards, local laws, and Service Level Agreements (SLAs) while resolving billing, pricing, or service issues.

What You'll Bring

The ideal candidate will have:

• 2+ years of experience in managing large, complex customer relationships, preferably on a global scale.
• Strong knowledge of Sales Enablement tools (such as Salesforce, ZoomInfo, and LinkedIn Sales Navigator) and data protection industry trends.
• Proven ability in proactive problem-solving, strategic thinking, and negotiating complex pricing programs.
• Bachelor's Degree (or equivalent experience) and professional proficiency in English.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0105834