Customer Success Manager

Supy; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Supy is hiring a Customer Success Manager in India to own the post-sale lifecycle for restaurant groups, from onboarding to growth. You will ensure adoption of Supy’s data-driven inventory platform and deliver measurable operational impact.

Lead onboarding, build relationships across restaurant teams, and act as a trusted advisor to optimize procurement, inventory and cost control. Join a fast-growing SaaS company launching in the region.

Qualifications

• 3–5+ years in customer success or account management in B2B SaaS or hospitality tech.
• Strong understanding of restaurant operations, procurement and cost management.
• Ability to manage multiple accounts with data-driven decisions.
• Proficiency in CRM and CS tools to monitor health and renewal likelihood.

Responsibilities

• Oversee onboarding to ensure seamless adoption of Supy by restaurant groups.
• Maintain long-term relationships and identify opportunities for growth and renewals.
• Act as trusted advisor to optimize operations and ROI for clients.
• Monitor account health, resolve issues, and meet SLA commitments.
• Track KPIs and share insights with product and internal teams to drive improvements.

Skills

Customer success

Account management

SaaS

CRM tools

Data analytics

Education

Bachelor's degree in business or hospitality management

Tools

Salesforce

HubSpot

Gainsight

Job description

About Us:

Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.

Role Overview:

As a Customer Success Manager at Supy, you will be the key point of contact for our customers, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.

This is a unique opportunity to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.

Key Responsibilities:

Customer Onboarding & Adoption

• Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy's solutions.
• Train and support restaurant teams on platform features aligned with their operations.
• Drive engagement across core modules including inventory, procurement, and cost control.

Account Management & Growth

• Build and nurture long-term relationships with stakeholders across restaurant teams.
• Act as a trusted advisor, providing insights to optimize operations and performance.
• Identify opportunities for account expansion and support renewal processes.

Customer Success & Retention

• Monitor account health, proactively identifying risks and ensuring high customer satisfaction.
• Resolve issues promptly in line with SLA commitments.
• Deliver tailored solutions by collaborating closely with internal teams.

Insights & Collaboration

• Track and analyze KPIs, preparing reports that demonstrate value and ROI.
• Relay customer feedback to product and internal teams to support continuous improvement.
• Contribute to overall business growth through customer success outcomes.

Qualifications:

• 3-5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.
• Strong understanding of restaurant operations, procurement, and cost management.
• Ability to manage multiple customer accounts effectively.
• Analytical mindset with the ability to use data to drive decisions and insights.
• Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
• Strong customer-centric mindset with a passion for helping clients succeed.

Preferred Attributes:

• Bachelor's degree in business, hospitality management, or a related field.
• Previous experience as a cost controller in restaurants.
• Experience in the F&B, hospitality, or restaurant tech space.
• Basic understanding of SaaS platforms and APIs.
• Excited to be part of a market launch and build something from the ground up.