Customer Success Manager

Creuto Cloud Private Limited; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Creuto Cloud Private Limited is seeking a Customer Success Manager in India to oversee the post-sales relationship with customers. The role involves onboarding, retention, and ensuring customers derive value from Creuto products.

The ideal candidate will have 2 to 5 years of experience in customer success in a technology environment, displaying strong empathetic skills and comfort with data analytics. This position aims to strengthen customer relationships and drive adoption of Creuto's offerings.

Qualifications

• 2 to 5 years of customer success experience in a SaaS or technology company.
• Ability to build long-term relationships based on trust.
• Comfortable using product analytics and CRM data.

Responsibilities

• Manage post-sales customer relationships including onboarding and renewals.
• Develop and execute customized success plans.
• Conduct regular check-ins and business reviews.

Skills

Customer relationship management

Data analysis

Communication

Empathy

Tools

CRM platforms

Customer success platforms

Job description

About the Role

We are looking for a Customer Success Manager with 2 to 5 years of experience to own the post-sales relationship with Creuto customers. You will be responsible for onboarding, adoption, retention, and expansion, ensuring every customer achieves measurable value from our products and grows with us over time.

In This Role, You Will

• Own the end-to-end customer relationship post-sale including onboarding, adoption, health monitoring, renewals, and expansion.
• Develop and execute customised success plans for key accounts aligned to their specific goals and use cases.
• Conduct regular check-ins, business reviews, and product walkthroughs to drive adoption and surface expansion opportunities.
• Proactively identify at-risk accounts and implement targeted interventions to improve retention.
• Serve as the customer advocate internally, bringing product feedback and feature requests to the product team.
• Build and maintain customer health dashboards and report on key metrics including NPS, churn rate, and expansion revenue.
• Develop onboarding materials, help documentation, and success playbooks that scale the team knowledge.
• Work closely with sales on renewal and upsell conversations once customer health and value are established.

You Might Thrive in This Role If You

• Have 2 to 5 years of customer success experience in a SaaS or technology company.
• Are genuinely empathetic and enjoy building long-term relationships with customers built on trust and results.
• Are proactive and do not wait for customers to flag problems before reaching out.
• Are comfortable with data and can use product analytics and CRM data to understand customer health objectively.
• Communicate clearly and professionally in writing and in calls and can represent Creuto confidently with senior stakeholders.

Bonus If You Have

• Experience managing enterprise or mid-market accounts with complex stakeholder structures.
• Familiarity with customer success platforms such as Gainsight, ChurnZero, or Totango.
• Knowledge of the digital products or AI tools space relevant to Creuto customers.
• Experience building self-serve onboarding or customer education programmes.