Customer Success Manager

Zoho; Dadri; On-site; INR 450,000 - 750,000; Full time

Job summary

Zoho in India is seeking a Customer Success Specialist to lead onboarding for new clients and ensure seamless AI solution integration into workflows.

You will build trusted advisor relationships, monitor usage, and provide actionable insights to improve adoption. Training, feedback collection, and proactive issue resolution are key aspects of the role.

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• 1–3 years of experience in customer success, account management, or a similar role.
• Experience in technology or AI sector preferred.
• Strong understanding of AI technologies and their applications.
• Proficiency in CRM software and customer support tools.

Responsibilities

• Lead onboarding for new clients and ensure smooth AI solution integration.
• Build and maintain trust-based relationships as customer advocate.
• Monitor usage and provide insights to enhance adoption.
• Conduct training sessions on AI functionalities.
• Collect feedback and collaborate with product teams for improvements.
• Proactively resolve issues to ensure satisfaction and retention.
• Collaborate with sales, engineering, and product teams.
• Prepare and present customer success metrics and reports.

Skills

AI technologies

Data analysis

CRM software

Communication skills

Customer advocacy

Interpersonal skills

Cross-functional collaboration

Education

Bachelor’s degree in Business, Computer Science, or a related field

Job description

• Customer Onboarding: Lead onboarding for new clients, ensuring smooth integration ofAI solutions into their workflows.


• Relationship Management: Build and maintain trust-based relationships, acting as acustomer advocate and advisor.


• Usage Opmization: Monitor engagement metrics and provide actionable insights toenhance adoption and effectiveness.


• Training & Support: Conduct training sessions and workshops on AI functionalities andbest practices.


• Feedback Collection: Gather customer feedback and collaborate with product teams forcontinuous improvement.


• Problem Resolution: Proactively identify and resolve issues to ensure high satisfactionand retention.


• Cross-Functional Collabora on: Work closely with sales, engineering, and product teamsto align customer needs with product enhancements.


• Reporting & Analytics: Prepare and present customer success metrics and reports tointernal stakeholders.

Requirements

Educational Qualifications

Bachelor’s degree in Business, Computer Science, or a related field.

Experience

1–3 years of experience in customer success, account management, or a similar role,preferably in the technology or AI sector.

Functional/Technical Skills

Strong understanding of AI technologies and their applications in various industries.

Ability to analyse data and provide actionable insights to customers.

Proficiency in CRM software and customer support tools.

Excellent communication and interpersonal skills, with a passion for customer advocacy.

Customer-centric mindset with proactive problem-solving ability.

Strong interpersonal and relationship-building skills.

Collaborative and team-oriented approach.