Customer Success Executive

Zohorecruit; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Multiplier AI Limited is seeking a Customer Success Executive in India to maintain regular communication with clients, track pending payments, and coordinate with internal teams to resolve queries. The role involves following up on invoices, maintaining payment trackers, and ensuring timely updates to management.

You will work with AI-driven healthcare and life sciences teams. Ideal candidates have a Bachelor’s degree in Business Administration or Commerce, 0–2 years of experience in customer

Qualifications

• Excellent verbal and written communication skills.
• Comfortable speaking with clients over phone calls.
• Ability to follow up and maintain client relationships.

Responsibilities

• Communicate with clients regarding pending payments and payment status.
• Follow up with clients for outstanding invoices and expected payment dates.
• Maintain accurate records of client payments and follow-up status.
• Coordinate with Finance/Accounts regarding invoices, receipts, and payment confirmations.
• Share regular payment and client follow-up updates with management.

Skills

Communication skills

Education

Bachelor's degree in Business Administration / Commerce

Tools

MS Excel

Google Sheets

Job description

Multiplier AIis a leading AI-driven Healthcare and Life Sciences technology company delivering innovative solutions across Pharma, Healthcare, and Enterprise AI. We empower global organizations with AI-powered platforms, data intelligence, automation, and digital transformation solutions. As we continue to expand, we are looking for energetic professionals who can contribute to our business growth while ensuring operational excellence.

Job Description

About Multiplier AI Limited

Multiplier AI Limited is an AI-first healthcare analytics and technology company focused on transforming healthcare and pharmaceutical businesses through Artificial Intelligence, advanced analytics, automation, and digital transformation solutions.

We work with leading pharmaceutical, healthcare, and life sciences organizations to build intelligent platforms that improve commercial effectiveness, healthcare marketing, patient engagement, business intelligence, and operational efficiency.

At Multiplier AI, we foster a fast-paced, innovation-driven environment where technology, execution, and strategic thinking come together to solve real-world healthcare challenges.

About the Role

We are looking for a Customer Success Executive who is confident, proactive, and excellent at client communication. The candidate will be responsible for maintaining regular communication with clients, taking updates regarding pending payments, invoices, and payment timelines, and ensuring timely follow-ups.

The ideal candidate should be comfortable communicating with clients over calls and emails, maintaining payment trackers, and coordinating with internal teams to resolve client queries.

Key Responsibilities

• Communicate with clients regarding pending payments and payment status.
  
• Follow up with clients for outstanding invoices and expected payment dates.
  
• Maintain accurate records of client payments, pending amounts, and follow-up status.
  
• Send payment reminders through calls, emails, and WhatsApp when required.
  
• Build and maintain positive relationships with clients.
  
• Understand and address basic client queries and coordinate with internal teams.
  
• Escalate delayed or long-pending payments to the reporting manager.
  
• Share regular payment and client follow-up updates with management.
  
• Coordinate with Finance/Accounts teams regarding invoices, receipts, and payment confirmations.
  
• Ensure timely and professional communication with all clients.
  

Requirements

• Bachelor's degree in BBA, B.Com, Business Administration, Management, or any relevant field.
  
• 0–2 years of experience in Customer Success, Client Coordination, Customer Support, Collections, Accounts Receivable, or a similar role.
  
• Excellent verbal and written communication skills.
  
• Comfortable speaking with clients over phone calls.
  
• Good follow-up and relationship-management skills.
  
• Basic knowledge of MS Excel/Google Sheets.
  
• Strong attention to detail and record-keeping skills.
  
• Professional, polite, and confident approach while following up for payments.
  
• Ability to handle multiple clients and follow-ups simultaneously.
  
• Work with an AI-driven company in theHealthcare and Life Sciencessector.
  
• Work on large-scale Local SEO and Google Maps projects.
  
• Exposure to enterprise and multi-location brands.
  
• Opportunity to work with AI and automation in SEO.
  
• Strong learning and career growth opportunities.