Customer Success Intern

BookMyMentor; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

BookMyMentor is seeking a Customer Success Intern to assist customers with onboarding, support, and feedback. This entry-level role is ideal for candidates with a technical background who are fluent with AI tools and interested in customer interaction.

The intern will be integral to ensuring smooth onboarding and maintaining documentation while providing timely solutions to client queries. Willingness to work partial US business hours is necessary for this position.

Qualifications

• Strong technical background or experience in a related field.
• Experience using AI tools effectively in customer service.
• Ability to communicate complex issues simply.

Responsibilities

• Address customer queries and troubleshoot issues efficiently.
• Guide new customers through setup and configuration.
• Act as the voice of the customer, providing feedback to the product team.
• Build and maintain customer-facing documentation and resources.

Skills

Background in CS, IT, or a technical field

Fluent with AI tools

Basic SQL knowledge

Comfortable reading and interpreting data

Strong written and verbal communication

Understanding customer pain points

Familiarity with Slack and G-Suite

Customer-facing experience in SaaS

Experience with ticketing or CS tools

Tools

Intercom

Zendesk

Job description

Customer Success Intern

Entry Level (0-2 years)

Posted 6/16/2026

Zenskar's customers are running real money, real contracts, and real compliance through our platform. When something breaks or something's unclear, they need someone in their corner fast. As our Customer Success Intern, you'll be the first point of contact for customers across onboarding, support, and ongoing success. You'll work closely with our CS and product teams, and directly with customers from day one. A technical background and fluency with AI tools will go a long way here.

What You'll Own Customer Support - Address client queries, troubleshoot issues, and provide timely solutions. Capture feedback systematically so it actually reaches the right people internally. Onboarding - Guide new customers through setup, help them configure their accounts, and make sure their first experience with Zenskar is smooth and fast. Customer Success - Be the voice of the customer inside Zenskar. Spot where customers are stuck or underusing the product and proactively fix it, whether through training, documentation, or escalation. Documentation - Build and maintain customer-facing resources: FAQs, user guides, troubleshooting docs. If a question comes in twice, there should be a doc for it. Product Feedback - Close the loop between customers and product. Relay what you're hearing in a structured way so the team can act on it. AI & Operations - Introduce AI-powered tools and processes that make the team faster. If there's a repetitive workflow, you should be finding a way to automate it.

Requirements

• Background in CS, IT, or a technical field preferred; strong relevant experience also works
• Fluent with AI tools in day-to-day work, not just aware of them
• Basic SQL knowledge; intermediate SQL or Python is a strong plus
• Comfortable reading and interpreting data across formats
• Strong written and verbal communication; can explain complex things simply to both technical and non-technical audiences
• Understands customer pain points and can translate them into actionable feedback
• Familiar with tools like Slack, G-Suite, and web-based SaaS products
• Willing to work partial US business hours (until ~4 am IST) to support clients; flexibility on when you start your day
• Prior customer-facing experience in a SaaS or technical environment
• Has built internal documentation or support resources before
• Experience with ticketing or CS tools (Intercom, Zendesk, or similar)