Customer Success Forward Deployed Engineer

Fiddler AI

Bengaluru

Hybrid

INR 2,000,000 - 3,000,000

Full time

14 days+

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Job summary

A pioneering AI company is seeking a Customer Success Forward Deployed Engineer to lead the deployment and optimization of AI solutions for clients. You will have a hands-on role in delivering responsible AI systems while collaborating closely with engineering teams. This full-time position is based in Bengaluru with a hybrid work model. The ideal candidate will have a strong background in AI/ML, exceptional technical expertise, and a passion for customer success. Travel of up to 25% is required for client collaboration.

Qualifications

5+ years of experience designing, building, and deploying production-grade ML or AI systems.
Strong foundation in Computer Science, AI/ML, or a related engineering discipline.
Proven experience integrating or orchestrating LLM/Generative AI frameworks (LangChain, LlamaIndex, etc.).

Responsibilities

Lead the end-to-end delivery of advanced AI solutions and debugging complex data pipelines.
Design, develop, and deploy custom AI observability architectures for each customer.
Ensure AI systems are production-grade, performant, and explainable.

Skills

ML or AI systems design

Integration of LLM/Generative AI frameworks

Data modeling and pipelines

Communication skills

Leadership in customer engagements

Experience with AI Observability tools

Familiarity with cloud platforms

Education

Bachelor's degree in Computer Science, AI/ML, or related field

Tools

Snowflake

Databricks

Kafka

Kubernetes

Job description

Customer Success Forward Deployed Engineer

At Fiddler, we understand the implications of AI and the impact that it has on human lives. Our company was born with the mission of building trust into AI. The rise of Generative AI and Agents has unlocked generalized intelligence but also widened the risk aperture and made it harder to ensure that AI applications are working well. Fiddler enables organizations to get ahead of these issues by helping deploy trustworthy, and transparent AI solutions.

Fiddler partners with AI-first organizations to help build a long-term framework for responsible AI practices, which, in turn, builds trust with their user base. AI Engineers, Data Science, and business teams use Fiddler AI to monitor, evaluate, secure, analyze, and improve their AI solutions to drive better outcomes. Our platform enables engineering teams and business stakeholders alike to understand the "what", “why”, and "how" behind AI outcomes.

Our Founders

Fiddler AI is founded by Krishna Gade (engineering leader at Facebook, Pinterest, Twitter, and Microsoft) and Amit Paka (product leader at Microsoft, Samsung, Paypal and two-time founder). We are backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital.

Why Join Us

Our team is motivated to help build trust into AI to enable society harness the power of AI. Joining us means you get to make an impact by ensuring that AI applications at production scale across industries have operational transparency and security. We are an early-stage startup and have a rapidly growing team of intelligent and empathetic doers, thinkers, creators, builders, and everyone in between. The AI and ML industry has a rapid pace of innovation and the learning opportunities here are monumental. This is your chance to be a trailblazer.

Fiddler is recognized as a pioneer in the field of AI Observability and has received numerous accolades, including: 2022 a16z Data50 list, 2021 CB Insights AI 100 most promising startups, 2020 WEF Technology Pioneer, 2020 Forbes AI 50 most promising startups of 2020, and a 2019 Gartner Cool Vendor in Enterprise AI Governance and Ethical Response. By joining our brilliant (at least we think so) team, you will help pave the way in the AI Observability space.

Role Overview

Forward Deployed Engineers bring trustworthy AI to life for our customers. Deploying, customizing, and optimizing complex, high-impact AI observability and agentic solutions in the field. A hands-on builder and strategic partner, translating customer goals into tangible, production-ready systems that deliver measurable business outcomes. Configuring software, and engineering bespoke solutions, architect advanced integrations, and seen as the technical heartbeat of every engagement. FDE’s combine deep technical mastery, problem-solving prowess, and customer empathy to help organizations operationalize responsible AI at scale.

About the Team

You’ll join a tight-knit team of engineers who thrive at the intersection of AI innovation and customer impact. We collaborate closely with data science and ML engineering teams across leading enterprises to design, deploy, and optimize AI systems in production. We work remotely, move fast, and operate like a startup within a startup, curious, pragmatic, and deeply customer-obsessed. Every engagement is hands-on, every problem is unique, and every solution you build will push the boundaries of what’s possible with AI Observability and Agentic AI.

What You’ll Do

Drive Technical Impact from Concept to Production
- Lead the end-to-end delivery of advanced AI solutions; writing critical code, building integrations, and debugging complex data pipelines and model workflows. You’ll own deployments that move the needle for our customers.
Engineer Bespoke AI & Agentic Solutions
- Design, develop, and deploy custom intelligent agents and AI observability architectures tailored to each customer’s data ecosystem and business objectives, leveraging frameworks like LangChain, LlamaIndex, and modern orchestration tools.
Own the data lifecycle
- From modeling and transformation to secure, high-throughput pipelines using technologies such as Snowflake, Databricks, Airflow, Kafka, and S3. You’ll ensure AI systems are production-grade, performant, and explainable.
Lead Rapid Prototyping & Iteration
- Work side-by-side with customer teams to build proofs-of-concept and minimum viable products that showcase Fiddler’s capabilities and demonstrate measurable value quickly.
Be the Technical Voice of the Customer
- Embed with client engineering and data science teams to deeply understand their goals, constraints, and architecture. Translate these needs into actionable technical designs while championing their feedback across Product and Engineering.
- Guide customers toward responsible AI deployment through robust monitoring, drift detection, explainability, and compliance workflows powered by Fiddler’s platform.
- Provide hands-on guidance to both internal peers and customer engineers. Set standards for excellence in engineering, scalability, and trustworthy AI deployment.

Qualifications

5+ years of experience designing, building, and deploying production-grade ML or AI systems
Strong foundation in Computer Science, AI/ML, or a related engineering discipline
Proven experience integrating or orchestrating LLM/Generative AI frameworks (LangChain, LlamaIndex, RAG, etc.)
Deep understanding of data modeling, pipelines, and enterprise integration patterns
Exceptional communication and collaboration skills—able to translate deep technical concepts into business impact
Demonstrated leadership in customer-facing engagements, balancing technical rigor with empathy and pragmatism
Entrepreneurial mindset with a bias for action, creativity, and ownership
Hybrid position for Bengaluru, with 2 days working in-office
Willingness to travel up to 25% for on-site customer collaboration
Experience with AI Observability tools or model monitoring platforms
Familiarity with Kubernetes, cloud platforms (AWS, GCP, Azure), and MLOps frameworks (MLflow, Kubeflow, Argo)
Prior experience building or deploying agentic or conversational AI in enterprise settings
Contributions to open-source AI frameworks or community-driven projects
Understanding of model explainability, bias detection, and responsible AI practices