Customer Success Executive

THW- The Healthy World; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

THW- The Healthy World in Pune is seeking a Customer Success Executive to build relationships and help customers thrive. In this role, you will manage customer queries, ensure a seamless experience, and encourage long-term loyalty through genuine rapport.

The ideal candidate will have strong communication skills in English, Hindi, and/or Marathi, and an empathy-driven mindset. Your problem-solving abilities and ownership mindset will be key in following through on customer needs and satisfaction.

This position offers a unique opportunity to grow quickly within a startup environment.

Qualifications

• Strong communication skills in English, Hindi, and/or Marathi.
• Empathy-driven mindset with genuine care for customer well-being.
• Ability to multitask, stay calm under pressure, and solve problems patiently.

Responsibilities

• Manage customer queries and support requests across various channels.
• Build and maintain strong relationships with customers.
• Monitor customer satisfaction and proactively resolve concerns.

Skills

Strong communication skills

Empathy

Multitasking

Problem-solving

Teamwork

Job description

Viman Nagar, Pune, India | Posted on 05/25/2026

At THW – The Healthy World, we believe that food should be fresh, pure, and free from harmful additives. Our mission is simple: to provide families with wholesome, organic, and preservative-free food while promoting sustainability and supporting farmers.

Job Description

We are looking for a Customer Success Executive who genuinely enjoys building relationships, solving

customer problems, and creating meaningful customer experiences.

At THW, customer success is not just about support — it is about trust-building, relationship

management, and helping customers become long-term believers in our mission and products.

As a Customer Success Intern, you will:

Act as the primary bridge between THW and our customers throughout their journey.

Help onboard and guide customers by helping them understand our products, values, and unique benefits.

Resolve customer queries, concerns, and feedback with empathy and ownership.

Build strong customer relationships that encourage repeat orders, referrals, and long-term trust.

Support customers throughout their journey — from onboarding to becoming loyal THW customers.

Identify opportunities to recommend relevant products based on customer needs in a natural, relationship-driven manner.

This role combines customer support, relationship management, communication, and customer-focused growth.

Key Responsibilities:

Manage customer queries and support requests across calls, WhatsApp, email, and chat.

Ensure customer experience remains smooth, positive, and uninterrupted.

Build and maintain strong relationships with customers through regular interaction and support.

Help customers discover products best suited to their needs through genuine conversations and guidance.

Monitor customer satisfaction and proactively resolve concerns to reduce churn.

Coordinate with internal teams to ensure quick issue resolution and seamless customer communication.

Track customer success metrics such as repeat orders, referrals, customer satisfaction, and retention.

Maintain accurate records of customer interactions, feedback, and recurring concerns.

Regularly update trackers, maintain customer data, and ensure information is managed accurately and systematically.

Represent THW’s values, culture, and customer-first philosophy in every interaction.

Requirements

Strong communication skills in English, Hindi, and/or Marathi.

Empathy-driven mindset with genuine care for customer well-being.

Ability to multitask, stay calm under pressure, and solve problems patiently.

Strong ownership mindset and execution ability.

Comfortable working in a fast-paced, evolving startup environment.

Candidates residing in or near Viman Nagar, Pune will be preferred for better coordination.

Strong ownership mindset.

Ability to bring structure to ambiguity.

Sharp problem-solving and structured thinking.

High bias for execution and follow-through.

Ability to work across teams and drive alignment.

Willingness to learn, adapt, and grow in a startup environment.

Direct exposure to building a startup from 0 → scale.

Opportunity to work closely with the Founder on real business problems.

High ownership and real responsibilities from day one.

Rapid learning curve in communication, customer relationship management, operations, and startup execution.

Opportunity to strengthen interpersonal, problem-solving, and customer-facing skills.

Exposure to how strong customer experience helps build brand loyalty and long-term business growth.

Opportunity to grow into larger responsibilities as the company scales.