Customer Success Executive

THW ~ The Healthy World; Maharashtra; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Direct exposure to building a startup

High ownership and real responsibilities

Rapid learning curve in various skills

Job summary

THW ~ The Healthy World is seeking a Customer Success Executive who will act as the primary bridge between the company and its customers. You will help onboard customers and assist them throughout their journey, ensuring smooth and positive experiences.

The ideal candidate possesses strong communication skills and an empathy-driven mindset. This role offers exposure to building a startup and comes with responsibilities that contribute to customer retention and satisfaction.

Qualifications

• Candidates residing in or near Viman Nagar, Pune will be preferred.
• Strong ownership mindset and execution ability.
• Comfortable working in a fast-paced, evolving startup environment.

Responsibilities

• Act as the primary bridge between THW and customers throughout their journey.
• Help onboard and guide customers in understanding THW products.
• Resolve customer queries, concerns, and feedback with empathy.

Skills

Strong communication skills in English, Hindi, and/or Marathi

Empathy-driven mindset

Problem-solving skills

Ability to multitask

Job description

Overview

We are looking for a Customer Success Executive who genuinely enjoys building relationships, solving customer problems, and creating meaningful customer experiences. At THW, customer success is not just about support — it is about trust‑building, relationship management, and helping customers become long‑term believers in our mission and products.

Key Responsibilities

• Act as the primary bridge between THW and our customers throughout their journey.
• Help onboard and guide customers by helping them understand our products, values, and unique benefits.
• Resolve customer queries, concerns, and feedback with empathy and ownership.
• Build strong customer relationships that encourage repeat orders, referrals, and long‑term trust.
• Support customers throughout their journey—from onboarding to becoming loyal THW customers.
• Identify opportunities to recommend relevant products based on customer needs in a natural, relationship‑driven manner.
• Manage customer queries and support requests across calls, WhatsApp, email, and chat.
• Ensure customer experience remains smooth, positive, and uninterrupted.
• Help customers discover products best suited to their needs through genuine conversations and guidance.
• Monitor customer satisfaction and proactively resolve concerns to reduce churn.
• Coordinate with internal teams to ensure quick issue resolution and seamless customer communication.
• Track customer success metrics such as repeat orders, referrals, customer satisfaction, and retention.
• Maintain accurate records of customer interactions, feedback, and recurring concerns.
• Represent THW’s values, culture, and customer‑first philosophy in every interaction.

Qualifications

• Strong communication skills in English, Hindi, and/or Marathi.
• Empathy‑driven mindset with genuine care for customer well‑being.
• Ability to multitask, stay calm under pressure, and solve problems patiently.
• Strong ownership mindset and execution ability.
• Comfortable working in a fast‑paced, evolving startup environment.
• Candidates residing in or near Viman Nagar, Pune will be preferred for better coordination.
• Ability to bring structure to ambiguity.
• Sharp problem‑solving and structured thinking.
• High bias for execution and follow‑through.
• Ability to work across teams and drive alignment.
• Willingness to learn, adapt, and grow in a startup environment.

Benefits

• Direct exposure to building a startup from 0 → scale.
• Opportunity to work closely with the Founder on real business problems.
• High ownership and real responsibilities from day one.
• Rapid learning curve in communication, customer relationship management, operations, and startup execution.
• Opportunity to strengthen interpersonal, problem‑solving, and customer‑facing skills.
• Exposure to how strong customer experience helps build brand loyalty and long‑term business growth.
• Opportunity to grow into larger responsibilities as the company scales.

How to Apply

Send your resume to [e-mail], or visit our site www.thwindia.com