Customer Success Executive

upGrad International; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

upGrad International invites applications for a Learner Success Mentor in Mumbai. This full-time role focuses on guiding learners through their program journey with a student-centric approach, strong communication, and ownership to ensure successful completion.

You will resolve queries, mentor with motivation and academic guidance, share weekly milestones via email or calls, review engagement data, and tailor mentorship strategies to individual learner needs.

Qualifications

• Graduate in any discipline.
• Mentoring or customer success experience is a plus.
• 6-day work week.

Responsibilities

• Resolve day-to-day learner queries and close within SLAs.
• Mentor learners with motivation, academic guidance, and goal-setting support.
• Communicate weekly milestones via email, WhatsApp, or phone calls.
• Regularly review learner engagement data and update mentorship strategies.
• Manage multiple learners efficiently and support them in identifying strengths and growth areas.

Skills

Active listening

English proficiency

Customer-centric

Time management

Education

Graduate

Job description

upGrad Job Title: Learner Success Mentor Location:

Employment Type: Full Time Job

Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a strong sense of ownership to help learners stay on track and successfully complete their programs.

Key Responsibilities

• Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs
• Actively mentor learners by providing motivation, academic guidance, and goal-setting support
• Communicate weekly milestones to learners through email, WhatsApp, or phone calls
• Regularly review learner engagement data and update mentorship strategies accordingly
• Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth

Skills Required

• Strong active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written
• High degree of customer centricity to meet learner expectations and deliver a positive experience
• Ability to manage time, multitask, and maintain consistent communication

Qualification

• Graduate in any discipline
• Prior experience in mentoring, customer success, or academic support is a plus
• 6-day work week