Customer Success Manager

Sulekha; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Performance incentives

Health insurance

Career growth

Learning & development

Recognition programs

Flexible work culture

Enterprise exposure

Team culture

Job summary

Sulekha invites a seasoned Customer Success professional to own the end-to-end lifecycle—from onboarding to renewal—across enterprise customers in India. You will manage relationships, run strategic reviews, and drive expansion while ensuring superior customer experiences.

Collaborating with Product, Sales, Marketing, Support, Engineering, and Implementation teams, you will translate feedback into actionable improvements.

Qualifications

• Bachelor's degree in B.E./B.Tech, Computer Science, IT, Business Administration, Marketing, or a related field.
• 5+ years in Customer Success, Project Management, Account Management, Client Success, Digital Marketing, or another customer-facing role.
• Strong stakeholder management, communication, presentation, and problem-solving skills.

Responsibilities

• Drive the end-to-end customer lifecycle onboarding, implementation, engagement, retention, renewals, and expansion.
• Lead customer implementation projects: plans, timelines, milestones, risks, and deliverables.
• Build trusted, senior-level relationships with key customer stakeholders as their primary point of contact.
• Run QBRs, health checks, product demos, customer training, and strategic account reviews.
• Track customer health, usage metrics, renewals, and growth opportunities.
• Spot and drive upsell and cross-sell opportunities aligned to customer goals.
• Partner with Product, Sales, Marketing, Support, Engineering, and Implementation teams.

Skills

Stakeholder management

Communication

Presentation

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in relevant field

Tools

PM Tools

Job description

What You'll Own

• Drive the end-to-end customer lifecycle onboarding, implementation, engagement, retention, renewals, and expansion.
• Lead customer implementation projects: plans, timelines, milestones, risks, and deliverables.
• Build trusted, senior-level relationships with key customer stakeholders as their primary point of contact.
• Run QBRs, health checks, product demos, customer training, and strategic account reviews.
• Track customer health, usage metrics, renewals, and growth opportunities.
• Spot and drive upsell and cross-sell opportunities aligned to customer goals.
• Partner closely with Product, Sales, Marketing, Support, Engineering, and Implementation teams.
• Turn customer feedback and business requirements into actionable product and process recommendations.
• Keep CRM records, project documentation, and engagement history sharp and current.
• Get ahead of issues and resolve them fast, so every customer experience stays excellent.

What You Bring

• Bachelor's degree in B.E./B.Tech, Computer Science, IT, Business Administration, Marketing, or a related field.
• 5+ years in Customer Success, Project Management, Account Management, Client Success, Digital Marketing, or another customer-facing role.
• Strong stakeholder management, communication, presentation, and problem-solving skills.
• A track record of juggling multiple customer accounts and projects at once, without dropping the ball.
• Comfort working cross-functionally with Product and other internal teams.

Nice to Have

• B.E./B.Tech preferred; an MBA (Marketing, Sales, Operations, Business Analytics, or General Management) is a strong plus.
• Experience in B2B SaaS, MarTech, AdTech, Customer Experience, or Digital Marketing organizations.
• Working knowledge of SEO, SEM, Google Business Profile, Social Media Marketing, or Online Advertising.
• Hands-on experience with project management tools.
• Hindi proficiency and relevant Customer Success / Project Management / SaaS certifications.

Why You'll Love Working Here

We back our Customer Success team the same way we ask them to back our customers with real investment, not just good intentions.

Performance Incentives

Attractive variable pay tied to renewals, upsells, and account growth — your impact shows up directly in your paycheck.

Health Insurance

Comprehensive medical insurance for you and your family, plus access to wellness and Employee Assistance Programs.

Career Acceleration

Clear growth paths into Senior CSM, Team Lead, and Account Director roles, backed by regular skill-building support.

Learning & Development

Sponsored certifications in Customer Success, SaaS, and Project Management, plus internal L&D and mentorship.

Recognition Programs

Spot awards and top-performer recognition that celebrate the wins keeping our enterprise customers thriving.

Flexible Work Culture

A supportive, outcome-focused culture with flexibility built around how your customers and projects actually run.

Enterprise Exposure

Work directly with 120+ leading enterprise brands and build a network that shapes your career for years.

Team Culture

A collaborative, high-energy Customer Success team that celebrates wins together and has each other's backs.

Ready to Own Customer Success at Scale?

Join one of India's leading Hyperlocal AI SaaS platforms, work alongside enterprise customers, put AI and Digital Marketing technology to work every day, and grow your career while making a measurable difference to customer success and business growth.