Customer Success Executive

CRISIL Ltd; Chennai; Presencial; INR 469.000 - 759.000; Jornada completa

Descripción de la vacante

CRISIL Ltd in Chennai invites a Customer Success Executive to join its client success team. You will drive awareness of CRISIL Research products and conduct trainings and product demos to boost adoption among banks, NBFCs, and financial clients across assigned regions.

Responsibilities include building rapport with key users, collecting market feedback, and supporting cross‑functional product development while maintaining accurate records and regular client meetings.

Formación

• 2–5 years of experience in client management or related roles.
• Strong relationship management and lead generation capabilities.
• Excellent presentation and stakeholder management skills.

Responsabilidades

• Increase awareness of CRISIL Research products and services through trainings and demos.
• Drive user adoption and usage in defined territories and client segments.
• Manage key accounts through regular meetings across departments.
• Gather market feedback for product development and enhancement.
• Travel to meet existing clients and generate leads within assigned portfolio.

Conocimientos

Relationship Management

Lead Generation

Client Servicing

Presentation Skills

Stakeholder Management

Client Meeting

Educación

BMS

BCOM

MBA

Descripción del empleo

Customer Success Executive Department None Job Description Functional Responsibility / Domain Related

• Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)
• Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments
• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies
• Develop good rapport & connect with the key users of various departments at the client organizations
• Getting market feedbacks for new product development or enhancing existing products
• Feedback & testimonials to be collected on a timely basis from the users

Process Adherence

• Self-motivated for achieving the business objectives
• Constant upgradation of product knowledge for effectively communicating the value proposition to clients
• Maintenance & regular updation of contacts, client/product feedback & meeting reports
• Competition tracking and giving feeds on the same to business

Client Management / Stakeholder Management

• Key account management through regular meetings with contacts across the hierarchy and across departments

Please note :

• The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products and also generate leads within their assigned portfolio
• There might be travel to nearby South region districts

Open Positions

1

Mandatory Skills Relationship Management, Lead Generation, Client Servicing, Presentation Skills, Stakeholder Management, Client Meeting

Education Qualification BMS, BCOM, MBA

Experience 2 to 5 years