Customer Success Executive

Asper.ai; Bengaluru; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Asper.ai in Bengaluru, India, seeks a strategic, technically fluent professional to lead customer implementations of our AI-driven RGM platform. You will map data, align with product and engineering, and translate client needs into concrete configuration, ensuring successful delivery and measurable business outcomes.

You will drive customer success, enable adoption, and collaborate with data science to validate model results, articulate value, and prepare senior leadership updates.

Qualifications

• Bachelor's degree in CS/IT or related field required.
• MBA or management master’s degree highly preferred.
• Experience translating client needs into product inputs.

Responsibilities

• Lead end-to-end implementation of Asper.ai products for customers.
• Analyze customer workflows and data structures to map to product modules.
• Collaborate with Product, Data Science and Engineering to align on delivery.
• Drive delivery and user adoption across customers and prepare leadership updates.
• Review model results and help articulate value and scenario-based insights.

Skills

Client Management

Core RGM

Problem Solving

Communication

Education

Bachelor's degree in computer science or IT

MBA or master's in management

Job description

Asper.ai is a cutting-edge AI-based SaaS company focused on revolutionizing enterprise decision making, through demand planning and Revenue growth management for the Consumer-Packaged Goods (CPG) industry.

This role requires a mix of strategic thinking, technical fluency, and executional excellence, balancing innovation in AI with operational rigor, enterprise-grade security, and measurable business outcomes. The role involves acting as a trusted advisor to clients, driving best-in-class RGM execution, providing functional thought leadership, and partnering cross-functionally to shape the product roadmap.

Key Responsibilities

1) Implementation

• Lead end-to-end customer implementation of products


• Analyze customer workflows, enterprise customer data structures, and decisioning processes


• Map data fields, business rules, and end-to-end workflows to product modules and configuration frameworks


• Collaborate closely with Product, Data Science, Engineering, teams to ensure alignment on customer needs & delivery

2) Enable Customer Success

• Business liaison to connect & align on roadmap, progress


• Drive Delivery & User Adoption across customers


• Use frameworks/prepare materials to synthesize at key milestones, for senior leadership meetings

3) Generate Insights & Actions

• Review model results & provide sign off to data science


• Help business with scenario building & value articulation

Requirements

Education

• Bachelor's degree in computer science, Information Technology, or a related field is a must.


• MBA or master's degree in management is highly preferred.

Experience

• 5-8 years of industry experience

Skills & Expertise

1) Client Management

• Ability to translate client needs into actionable product development inputs & influence roadmap priorities


• Ability to conduct client workshops, drive training programs

2) Core RGM

• Strong functional expertise on RGM levers (Pricing, PPA, Mix, Promotions, Trade terms) incl. strong application in client context

3) Problem Solving

• Creative thinker, Strategic thinking, able to build business frameworks, Analytical, problem-solving & storytelling skills

4) Communication

• Strong communication skills, able to translate data & models to intelligence & actionable insights for business


• Able to drive the orchestration, development & deployment of the product within cross-functional teams seamlessly


• Strong expertise in Pricing, Promotion models with ability to generate insights & storyboards


• Strong understanding of data models, APIs, integrations & structured data formats. Deep understanding of POS, Finance, Promo calendar data in CPG, Retail

Personal Attributes (Must haves)

• Highly self-driven, with the ability to take ownership and drive initiatives to completion.


• Good problem-solving skills and adaptability in a fast-paced environment.


• A passion for innovation and staying ahead in the AI and demand planning space