Customer Success Engineer

Tranzeal; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tranzeal seeks a seasoned Customer Success Engineer to support enterprise networks and drive adoption, retention, and expansion. You will combine an operations mindset with code-first problem solving and leverage AI to automate workflows.

Expertise in SASE ecosystems, security lifecycles, and data visualization tools will empower you to optimize customer outcomes and partner with CS platforms to monitor success metrics.

Qualifications

• 5+ years in Customer Success Engineering or Technical Account Management.
• Hands-on design, deployment, and management of large enterprise networks.
• Ability to drive adoption, retention, and expansion.

Responsibilities

• Design, deploy, and manage large enterprise networks in real time.
• Drive customer adoption, retention, and expansion across accounts.
• Leverage AI and automation to eliminate repeatable tasks and improve efficiency.
• Collaborate with security and network teams on lifecycle and defense.

Skills

Hybrid mindset

Code-first problem solving

AI & automation

Customer adoption

Enterprise networks

SASE ecosystem

Security lifecycle

SQL

Tools

Tableau

Looker

Snowflake

Salesforce

Gainsight

Wireshark

tcpdump

Job description

Role & responsibilities

Qualifications & Skills Experience:

5+ years of industry experience in Customer Success Engineering, Technical Account Management, or similar roles supporting enterprise networks.

• 5+ years of hands-on experience designing, deploying, and managing large enterprise networks in real-time.
• The "Hybrid Mindset": Possess the analytical brain of an Operations Lead paired with the "code-first" problem-solving skills of an Engineer.
• AI & Automation Adopter: Forward-thinking professional with a proven ability to embrace artificial intelligence and create automation to eliminate repeatable tasks, streamline workflows, and drive new efficiencies in internal processes.
• A proven track record of driving customer adoption, retention, and expansion.

Technical Proficiency:

• SASE Ecosystem Expertise: Advanced knowledge of the complete SASE ecosystem, including SD-WAN, ZTNA, SWG, FWaaS, CASB, Data Loss Prevention (DLP), and sophisticated routing protocols (BGP).
• Proven understanding of the Security Life Cycle / Attack Life Cycle and relevant security concepts, along with experience using security products to prevent network attacks and data breaches.
• Strong experience with SQL and data visualization tools like Tableau, Looker, or Snowflake.
• Familiarity with CRM/CS platforms (Salesforce, Gainsight).
• Advanced understanding of TCP/IP, SSL/IPSec VPNs, PKI, and troubleshooting tools like tcpdump and Wireshark.
• Detailed understanding of NOC/SOC operational requirements, the Security/Attack Life Cycle, and Sandboxing technologies.
• Certifications: SSE, PCNSE, CCNP, CCSP, and CISSP certifications are highly preferred.