Customer Success Team

SISA; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

SISA in Bengaluru (India) is seeking a Customer Success professional with 3–5 years' experience to support multi-geographical clients. The role requires strong communication, team spirit, and willingness to travel to customer sites and SISA premises as needed.

You will work with Windows/Linux environments, IIS, cloud platforms, and network concepts, providing product walkthroughs and definition of scopes, schedules, and rules.

Qualifications

• 3–5 years of experience in customer success or technical support.
• Excellent verbal and written communication.
• Experience handling multi-geographical clients.
• Willingness to travel to customer sites and SISA premises.
• Knowledge of cyber security domain is a plus.
• Team player with strong learning curve.
• Ability to understand customer requirements and support them.

Responsibilities

• Engage with customers to understand and translate requirements into action.
• Provide product walk-throughs and demonstrations.
• Coordinate with customers to define scanning scopes, schedules, and classification rules.
• Create and maintain SOPs and runbooks.
• Collaborate with cross-functional teams to resolve issues.
• Travel to customer locations as needed.

Skills

Communication skills

Client management

Travel willingness

Interpersonal skills

Learning agility

Cyber security domain knowledge

Tools

Windows

Linux

IIS

Cloud platforms

Networking basics

RDBMS (Oracle/SQL Server/MySQL)

Load balancers

Scripting/SQL

SOPs / Runbooks

Job description

• Good Communication Skills which include verbal and non-verbal communication skills.
• Previous Experience in handling multi-geographical clients.
• Good to have experience in the Cyber Security Domain.
• Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
• Good interpersonal skills and to be a team player.
• Strong Learning Curve, ability to understand the requirements and support the customers.
  

Job Description

Customer Success Team

Experience

3 to 5 Years

Business Requirements

• Good Communication Skills which include verbal and non-verbal communication skills.
• Previous Experience in handling multi-geographical clients.
• Good to have experience in the Cyber Security Domain.
• Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
• Good interpersonal skills and to be a team player.
• Strong Learning Curve, ability to understand the requirements and support the customers.
  

Technical Requirements

• Hands-on experience in handling the Windows and Linux Servers.
• Must have experience in the L1/L2 Support/Operations Background.
• Prior knowledge in handling the IIS configurations and supporting the same.
• Good to have prior product installations and configurations experience.
• Ability to understand the customer requirements and support them.
• Ability to provide walk-through about the product to the customers/end-users.
• Basic understanding of the Networking concepts.
• Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
• Strong Troubleshooting and problem-solving experience.
• Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
• Basic understanding about the Load balancers, SSL certificates etc.
• Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
• Basic scripting or SQL knowledge is a plus
• Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
• Collaborate with customers to define scanning scopes, schedules, and classification rules.