Senior Technical Support Engineer SASE

Palo Alto Networks, Inc.; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Senior Technical Engineer for SASE & SD-WAN in Bengaluru, India. The role involves leading the architecture and design of global SD-WAN overlays, orchestrating migrations from legacy architectures, and collaborating on Zero Trust implementations. Candidates should have over 5 years of Network Engineering experience with strong expertise in SD-WAN technologies. Proficiency in Python, Ansible, and various networking tools is essential. Join us to help maximize the value of our solutions.

Qualifications

• 5+ years of experience in Network Engineering, with at least 2 years focused on SD-WAN/SASE.
• Hands-on experience with SD-WAN platforms such as Cisco Viptela/Velocloud.
• Mastery of complex routing and tunneling protocols.

Responsibilities

• Lead the design of global SD-WAN and SASE integrations.
• Orchestrate migration to agile solutions with minimal disruption.
• Implement Zero Trust principles across the wide area network.

Skills

Network Engineering

SD-WAN

SASE technologies

Complex routing protocols (BGP, OSPF)

Cloud networking concepts

Tools

Cisco Viptela

Palo Alto Prisma SD-WAN

Fortinet

Python

Ansible

Terraform

ThousandEyes

Wireshark

SolarWinds

Job description

Technical Support

The Technical Support team is a cornerstone of our customer success, providing expert-level assistance to resolve complex technical issues and ensuring customers maximize the value of our solutions. We act as trusted advisors and problem-solvers, thriving on collaboration, continuous learning, and a relentless focus on the customer experience.

Job Summary

Senior Technical Engineer for SASE & SD‑WAN: You will be a key technical resource responsible for the architecture, deployment, and optimization of our global network fabric. This role requires deep routing expertise and a “security‑first” mindset to bridge the gap between traditional networking and cloud‑native security, ensuring users connect to applications securely and efficiently regardless of location.

Key Responsibilities

• Lead the architecture and design of global SD‑WAN overlays and Secure Access Service Edge (SASE) integrations, including ZTNA, CASB, and SWG.
• Orchestrate migration from legacy MPLS/VPN architectures to agile, software‑defined solutions with minimal disruption.
• Collaborate with security teams to implement and enforce Zero Trust principles across the wide area network.
• Act as the final escalation point for complex network outages, applying advanced problem‑solving to identify root causes and provide practical solutions.
• Analyze traffic patterns and application performance to fine‑tune Forward Error Correction (FEC) and Quality of Service (QoS) policies for optimal user experience.
• Develop automation scripts using Python, Ansible, or Terraform to streamline repetitive configuration tasks and support Infrastructure as Code (IaC) deployments.
• Challenge existing processes to simplify network operations and improve overall service delivery.

Required Qualifications

• 5+ years of experience in Network Engineering, with at least 2 years focused on SD‑WAN and/or SASE technologies.
• Hands‑on experience with SD‑WAN platforms such as Cisco Viptela/Velocloud, Palo Alto Prisma SD‑WAN, or Fortinet.
• Mastery of complex routing protocols (BGP, OSPF) and tunneling protocols (IPsec, GRE).
• Experience with SASE components including ZTNA, SWG, CASB, and FWaaS.
• Strong understanding of cloud networking concepts within AWS, Azure, or GCP (e.g., Direct Connect, ExpressRoute, Transit Gateways).

Preferred Qualifications

• Professional certifications such as CCNP/CCIE (Enterprise or Security), PCNSE, or equivalent provider‑specific SASE certifications.
• Proficiency with network monitoring and deep‑packet analysis tools (e.g., ThousandEyes, Wireshark, SolarWinds).
• Experience developing automation scripts (Python, Ansible, Terraform) for network infrastructure.
• Proven ability to build trusted relationships and communicate complex technical concepts to non‑technical stakeholders.

Is role eligible for Immigration Sponsorship? No.

Please note that we will not sponsor applicants for work visas for this position.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact [e-mail].

Palo Alto Networks is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.