Customer Success & DevOps Engineer

Grass Valley; Mumbai; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading technology company in Mumbai seeks an experienced professional for a Broadcast and DevOps engineering role. You will design and support mission-critical workflows in live production environments. The position requires expertise in Kubernetes and Linux administration, with responsibilities spanning the maintenance of broadcast systems and proactive monitoring. Candidates are expected to have a degree in Computer Science and several years in broadcast engineering or DevOps, along with strong troubleshooting skills. Regular local travel is required.

Qualifications

• 5–8+ years in broadcast engineering and/or DevOps for live production.
• Ability to participate in on‑call rotation and travel within APAC.
• Strong troubleshooting skills and Linux OS management.

Responsibilities

• Implement live news and sports production workflows.
• Install and harden Linux OS on control‑plane systems.
• Monitor and maintain Kubernetes clusters for high availability.

Skills

Linux administration

Kubernetes (K3s)

RabbitMQ

MongoDB

Scripting (Bash, Python)

Networking knowledge (Cisco)

Broadcast domain knowledge

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Ansible

Terraform

Job description

The role

We’re evolving live production and playout operations across newsrooms, sports, and 24/7 channels by fusing traditional broadcast engineering with modern DevOps and cloud/SaaS operations. You’ll be a hands‑on expert who can design, deploy, automate and support mission‑critical workflows, from studio to edge to cloud, with a relentless focus on uptime, performance and customer success. This role bridges broadcast engineering expertise with deep platform operations for AMPP.local deployments. You will support the Kubernetes-based control layer, its lifecycle, and its resilience. You’ll ensure live news, sports, and playout workflows run flawlessly while maintaining the underlying infrastructure that powers them.

The role requires regular local travelling to our clients' sites.

What you’ll do

Broadcast and DevOps engineering (news, sport, playout)

• Implement, and support live news and sports production workflows (ingest, studio, replay, graphics, playout automation) across SDI and IP (SMPTE 2110/2022-6)
• Configure and troubleshoot playout systems, SCTE triggers, branding, captions, and loudness compliance
• Produce deployment documentation and operational runbooks for hybrid and on-prem AMPP environments

DevOps & Platform Ownership (AMPP.local)

• You are the operator of the control plane and responsible for its health, security, and availability:

Linux & OS-Level Responsibilities

• Install and harden Linux OS (Ubuntu or equivalent) on control‑plane and node systems
• Manage disk partitioning, LVM volumes, file systems, and log rotation to prevent disk saturation
• Maintain DNS, NTP, hostname configs, and secure SSH key‑based access for automation

Kubernetes (K3s) Control Plane

• Deploy and initialize the AMPP.local K3s cluster (control plane setup)
• Perform AMPP.local upgrades, including Kubernetes component updates
• Manage and rotate platform certificates to prevent expiration or security failures
• Monitor and recover the etcd datastore; maintain kubelet and containerd services
• Respond to pod crashes, failed scheduling, and manage persistent storage provisioning
• Administer network policies, service routing, and RBAC for both Kubernetes and OS‑level accounts
• Test failover between cluster nodes for high availability

Monitoring & Observability

• Operate and maintain the Prometheus/Grafana and Kibana stacks (provided but unsupported by GV)
• Ensure metrics collection, alerting, and log integration into broader observability pipelines

Backup & Recovery

• Script and schedule full system backups using dump and LVM snapshots
• Securely offload backups and regularly test restoration procedures, including GRUB reinstall and partition recovery

Security & Updates

• Apply OS‑level patching, rebuild initramfs, and reinstall bootloaders as needed
• Enforce secure separation of user accounts and access policies

AMPP Node Responsibilities

• Maintain Linux OS and runtime environments on media‑processing nodes
• Monitor CPU, disk, network, and temperature for low‑latency, high‑availability performance
• Troubleshoot connectivity and system‑level issues

What you’ll bring

• Strong Linux administration and troubleshooting skills
• Kubernetes (K3s) expertise: cluster lifecycle, etcd recovery, RBAC, persistent volumes
• Familiarity with RabbitMQ, MongoDB, scripting (Bash, Python), and automation tools (Ansible, Terraform)
• Networking knowledge (Cisco): multicast, QoS, VPN, routing
• Broadcast domain knowledge: newsroom workflows, sports live production, playout systems

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent experience
• 5–8+ years in broadcast engineering and/or DevOps for live production
• Ability to participate in on‑call rotation and travel within APAC