Customer Success Associate (Referrals)

Interview Kickstart; India; Hybrid; INR 500,000 - 800,000; Full time

Job summary

A leading career transformation platform in India seeks a candidate to manage relationships with current students and alumni, creating a strong referral pipeline. In this role, you will work with various teams to optimize referral generation and ensure effective communication of program offerings. Ideal candidates will have experience in customer success or referral marketing and possess strong communication skills. This position offers an opportunity to help tech professionals advance their careers through personalized support.

Qualifications

• 2-5 years in customer success, inside sales, community or alumni management, or referral marketing.
• Prior experience in ed tech or career transition programs is a big plus.
• Strong written and spoken communication skills.
• Strong written and spoken communication skills.
• Night shifts experience preferred.

Responsibilities

• Build relationships with current students and alumni.
• Proactively identify referral opportunities within the learner ecosystem.
• Collaborate with cross-functional teams to enhance referrals.
• Maintain accurate referral data in the CRM.
• Communicate program outcomes to referred prospects.
• Provide feedback from referrals for program improvement.
• Meet monthly and quarterly referral-based enrollment targets.

Skills

Relationship building

Community engagement

Referral sales

Collaboration

Organization

Outcome-focused

Communication

Tools

Freshdesk

Zendesk

HubSpot

Salesforce

Job description

Overview

Interview Kickstart is a premier career transformation platform turbocharging tech careers through AI upskilling.

Founded in 2014 in Santa Clara by Soham Mehta, ex-Box Engineering Leader, and Ryan Valles, a transformative P&L leader and former CEO with a track record of scaling ventures, Interview Kickstart’s vision is to help every tech professional thrive in today’s fast-evolving tech industry.

With 40+ domain-specific courses—from foundational Machine Learning and Generative AI to Agentic AI, System Design, and DSA—Interview Kickstart equips engineers, PMs, data professionals, and tech leaders to accelerate their careers. Its 600+ instructors—industry practitioners, hiring managers, and senior engineers from FAANG+ companies—bring real-world insight and cutting-edge expertise into every classroom.

Beyond upskilling, Interview Kickstart offers end-to-end career support. Personalized mock interviews, resume and LinkedIn branding, career coaching, salary negotiation guidance, and performance-based job referrals ensure that your AI upskilling translates into real career breakthroughs. Over 25,000 professionals have already advanced their careers through Interview Kickstart.

Recognized by TIME x Statista and GSV 150 as a top EdTech company, Interview Kickstart is the go-to platform for tech professionals looking to future-proof their careers in the age of AI.

Key Responsibilities

• Alumni & Learner Engagement: Build relationships with current students and alumni to create a strong referral pipeline
• Referral Generation: Proactively identify referral opportunities within our learner ecosystem and convert them into warm leads. This would be done by making cold calls.
• Cross-Team Collaboration: Work closely with Student Success, New Programs, Careers, and Academic Delivery teams to:
  • Surface top alumni advocates
  • Time outreach with course milestones
  • Integrate referral prompts into the student journey
• Pipeline Management: Maintain accurate referral data in the CRM, track referral stages, and follow up diligently
• Program Promotion: Effectively communicate program offerings and outcomes to referred prospects
• Feedback & Insights: Bring referral-related insights from alumni and students to internal teams to improve program quality and retention
• Target Achievement: Meet or exceed monthly and quarterly referral-based enrollment targets

You’ll Thrive in This Role If You:

• Are a strong relationship builder who earns trust quickly
• Have experience in community engagement, referral sales, or alumni relations
• Know how to collaborate across teams to create unified, high-impact campaigns
• Are organized, persistent, and motivated by outcomes—not just activity
• Have a good grasp of how experienced tech professionals think and decide

Preferred Experience

• 2–5 years in customer success, inside sales, community or alumni management, or referral marketing
• Prior experience in ed tech, upskilling, or career transition programs is a big plus
• Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems
• Strong written and spoken communication skills
• Experience working in night shifts is preferred.