Customer Success Associate

Qift Solutech; Bengaluru; Hybrid; INR 550,000 - 900,000; Full time

Job summary

Qift Solutech is seeking a Customer Success Associate in Bangalore to manage customer relationships, drive onboarding, engagement, and product adoption across the customer lifecycle.

The role requires 2–5 years of experience in Customer Success, preferably from EdTech, with strong communication and problem-solving skills. A proactive, customer-focused mindset and ownership are essential in a fast-paced environment.

Qualifications

• 2–5 years of experience in Customer Success or related roles.
• EdTech experience strongly preferred.
• Strong verbal and written communication.
• Relationship management and interpersonal skills.
• Problem-solving and escalation handling.
• Customer-first mindset with ownership.
• Ability to manage multiple customers and priorities.
• Proficient with CRM, Excel/Sheets, and customer data.
• Collaborates with cross-functional teams.

Responsibilities

• Manage and nurture relationships with assigned customers throughout their lifecycle.
• Drive customer onboarding, engagement, product adoption, and retention.
• Conduct regular customer interactions and identify needs and concerns.
• Resolve queries and escalations by coordinating with internal teams.
• Monitor engagement and identify at-risk customers to reduce churn.
• Gather feedback and share insights with Product, Ops, Sales, and teams.
• Support renewals and identify upsell/cross-sell opportunities.
• Maintain accurate customer records, interactions, and follow-ups in CRM.
• Track key CS metrics like engagement, retention, satisfaction, churn.
• Ensure timely resolution and high-quality customer experience.

Skills

CRM systems

Communication

Problem solving

Ownership

Multi-tasking

Cross-functional collaboration

Excel/Sheets

Tools

CRM systems

Excel/Google Sheets

Job description

Customer Success Associate

Location: Bangalore

Experience: 25 Years

Industry: EdTech

Employment Type: Full-Time

About the Role

We are looking for a Customer Success Associate with 2–5 years of experience, preferably

from the EdTech industry, to manage customer relationships, drive engagement and adoption,

and ensure a seamless customer experience throughout the customer lifecycle.

The ideal candidate will be proactive, customer-focused, and comfortable working in a

fast-paced environment. You should have strong communication and problem-solving skills,

along with a strong sense of ownership and accountability.

Key Responsibilities

• Manage and nurture relationships with assigned customers throughout their lifecycle.
• Drive customer onboarding, engagement, product adoption, and retention.
• Conduct regular customer interactions and proactively identify customer needs and concerns.
• Resolve customer queries and escalations by coordinating effectively with internal teams.
• Monitor customer engagement and identify at-risk customers to reduce churn.
• Gather customer feedback and share actionable insights with Product, Operations, Sales, and other relevant teams.
• Support renewals and identify opportunities for upselling/cross-selling where relevant.
• Maintain accurate customer records, interactions, and follow-ups in the CRM.
• Track key customer success metrics including engagement, retention, satisfaction, and churn.
• Ensure timely resolution of customer issues and deliver a consistently high-quality customer experience.

Requirements

• 2–5 years of experience in Customer Success, Customer Experience, Account Management, Relationship Management, Learner Success, or a similar role.
• Prior experience in EdTech is strongly preferred.
• Strong verbal and written communication skills.
• Excellent relationship management and interpersonal skills.
• Strong problem-solving and escalation-handling abilities.
• Customer-first mindset with a strong sense of ownership.
• Ability to manage multiple customers and priorities effectively.
• Comfortable working with CRM systems, Excel/Google Sheets, and customer data.
• Ability to work collaboratively with cross-functional teams.

Preferred EdTech Experience

Candidates from EdTech companies working across areas such as:

• Online Learning
• Test Preparation
• K-12 Education
• Upskilling & Professional Learning
• Coding / Technology Education
• Higher Education
• Certification & Career Programs

will be preferred.

Key Skills

Customer Success | Customer Relationship Management | Customer Retention |

Customer Experience | Customer Engagement | Product Adoption | Escalation

Management | Renewals | CRM | Communication | Problem Solving | EdTech

Location: Bangalore