Customer Services Engineer

Barco; Dadri; On-site; INR 600,000 - 800,000; Full time

Job summary

Barco India is seeking a field service engineer to provide technical support and ensure customer satisfaction. You will review site specifications, develop installation plans, and assist customers and partners with product demonstrations and training.

The role requires 3–6 years of experience, knowledge of AV products, basic networking (CCNA), and strong communication skills to support installations, troubleshoot issues, and contribute to product improvements.

Qualifications

• Bachelor, or higher, or equivalent Degree through experience.
• Basic networking knowledge (CCNA certified).
• Knowledge of AV products.
• Excellent communication and client service skills.

Responsibilities

• Review site specs and installation plans to ensure cost-efficient installation and high customer satisfaction.
• Provide technical support and training for customers and partners during installation and tradeshow activities.
• Perform on-site service repairs and preventive maintenance as needed.
• Generate customer service reports and relay feedback to management.
• Maintain customer relations via phone/email and site visits to assess satisfaction and propose improvements.
• Support other teams with technical expertise and training materials.

Skills

English proficiency

Customer service

AV product knowledge

Networking basics

Education

Bachelor's degree or higher

Tools

CCNA Certified

Job description

Job Description : -

Provide technical support to ensure customer satisfaction and improve process through feedback to Product Group and Management as required. Performs product demonstrations and assists in tradeshows in order to contribute to the products promotion. Provide product and system training to customers and partners, in order to ensure the knowledge and information dissemination.

Experience

3-6 Years.

Job Location

Mumbai

Job Description : -

Provide technical support to ensure customer satisfaction and improve process through feedback to Product Group and Management as required. Performs product demonstrations and assists in tradeshows in order to contribute to the products promotion. Provide product and system training to customers and partners, in order to ensure the knowledge and information dissemination.

Main Accountabilities :-

• Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations.


• Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products.


• Performs scheduled/emergency onsite service repairs, schedules and performs on site preventive maintenance.


• Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities.


• Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.


• Provides technical support to the rest of the organization


• Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate.


• Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions.

Education

Bachelor, or higher, or equivalent Degree through experience.

Competencies

• Ability to schedule and perform assignments independently


• Good communication skills, service and client orientation


• English Speaking, reading & writing skills


• Knowledge of AV products


• Basic Networking Knowledge (Mandatory CCNA Certified)